Marko Matosevic Email & Phone Number

Canberra, Australian Capital Territory, Australia

- Creation of interactive displays- Creation of virtual tours accessible across government - Working with the game Engine Unreal Engine 4- Using the 3D application Blender for creation of resources and 3D models. - Prioritizing own tasking and coordinating with lead effectively to ensure expectations are met- Creating components and systems to isolated parts for test driven development- Building off of an existing training framework to create new similar lines of training products- Effectively documenting project status, functional systems, and tools developed for teams to - collaborate on- Adhering to Unreal Engine 4 scene management practices across the team with respect to hierarchy - organization, and component placement- Working with project resources, such as UI, audio files, 3D assets, etc, in the game engine- Debugging issues with in game assets (polygon counts, textures, shaders, FX) in terms of performance- Implementing functionality behind the design of a UI system- Using editor scripts and custom tools created by the team to expedite production and test solutions

Canberra, Australian Capital Territory, Australia

Creating internal promotional 2D/3D animations Voiceover ArtistVideo editingMotion CaptureStakeholder engagementDigital Interviewer

Canberra, Australia

- Working with the game Engine Unreal Engine 4- Using the 3D application Blender for creation of resources and 3D models. - Prioritizing own tasking and coordinating with lead effectively to ensure expectations are met- Creating components and systems to isolated parts for test driven development- Building off of an existing training framework to create new similar lines of training products- Effectively documenting project status, functional systems, and tools developed for teams to - collaborate on- Adhering to Unreal Engine 4 scene management practices across the team with respect to hierarchy - organization, and component placement- Working with project resources, such as UI, audio files, 3D assets, etc, in the game engine- Debugging issues with in game assets (polygon counts, textures, shaders, FX) in terms of performance- Implementing functionality behind the design of a UI system- Using editor scripts and custom tools created by the team to expedite production and test solutions

Canberra, Australia

Provide 24x7 support for Exchange 2013, Lync 2013 and SharePoint 2013 for both Department of Human Services and the Department of Veteran Affairs.Key business outcomes: Our role is to deliver and effectively manage Infrastructure IT Services for the Department of Human Services and partner agencies. This includes the technical and operational management of platforms and service channels for which the Infrastructure Division is responsible.- Train and building internal expertise in all environments.- Assist in developing Staff to ensure their capabilities and core skills align with the directions- In collaboration with other team members develop a section/team induction package which provides new team members with a detailed view of the services provided and how we provide them- Actively participate in team meetings and attend branch, division and CIO Group presentations and discussions- Working in/with other teams to build relationship- Establishing work relationships with other teams across the CIO group- Following ITIL Methodology in resolving incidents.- Document processes or task card as required and share with the team and other support teams.- Improve the way we communicate with Support teams and Business areas within DHS especially service desks, other support teams and the Design teams.- Taking responsibility for personal and technical development.- Work with other team members and Messaging Engineering team to identify activities that can be automated; and to engage 24x7 to take over the monitoring at a central point.- Making sure appropriate supporting documentation has been created when implementing all changes to current and new ICT platforms.- Continually searching for opportunities to improve the reliability of Service Operations Branch.Also Working in Messaging Engineering with the update for DHS from Exchange 2010 to Exchange 2013 and DVA from Exchange 2003 to Exchange 2013

Provide 24x7 ICT support to the Minister and Portfolio Senior Executive Staff and other nominated clients.Key business outcomes: Reduce ICT down-time for key clients and provide operational support as required. This makes the Organisation more efficient on a day-to-day basis and in-turn supports the broader Portfolio objectives of providing services to other Government Agencies and to the Australian Public.- Be an active member of the Enterprise Services’ leadership team. I.e. participating in leadership meetings- Work with staff and stakeholders to review, create and maintain Service Catalogue processes and documentation- Support and Facilitate SES and Ministerial Support staff logging all jobs in Service Manager through review of team processes, creation of templates etc- Support and Facilitate Priority IT Support Staff in logging all jobs in Service Manager- Facilitate the implementation of a Video Conference support structure that meets the requirements of the Senior Executive Service- Ensure Primavera timesheets are accurately completed and submitted within published timeframes and expected recoveries are agreed with the funds manager- Work with Branch and team to ensure feedback is reviewed and incorporated into continuous improvement strategies- Input is provided into the development and implementation of the Knowledge Management process and Service Manager module- Perform regular monthly coaching sessions with all staff- Review and update (as required) the team work plan- Review and update (as required) the staff training plan- All IPAs managed and completed within published timeframes- Manage both good and poor performance- Hold fortnightly team meetings- Assist with development of an rewards & recognition framework

Provide 24x7 ICT support to the Minister and Portfolio Senior Executive Staff and other nominated clients.Key business outcomes: Reduce ICT down-time for key clients and provide operational support as required. This makes the Organisation more efficient on a day-to-day basis and in-turn supports the broader Portfolio objectives of providing services to other Government Agencies and to the Australian Public.- Record all effort into the Enterprise Problem Management Tool – (e.g. Service First).- Enact strategies to maximise phone availability and team efficiency.- Maintain availability to perform onsite assistance and after hours on-call support.- Action work according to agreed processes, procedures and Service Level Agreements.- Maintain flexibility and adapt to changing priorities..- Keep customers informed of progress.- Adapt communication and outcomes to suit customer needs. - Consult and work collaboratively with experts to achieve negotiated outcomes for customers. - Solicit feedback and investigate gaps in services. Enact improvements in services where possible to increase customer satisfaction.- Take responsibility for own work to see it through to completion.

The Enterprise Services Branch has the primary role of providing Level 1 and Level 2 National Service Desks and communication for the portfolio. Further to that the branch is required to monitor the availability of the ICT Infrastructure Platforms and to ensure these platforms are salable and able to meet future needs. The ICT Network Communication team is responsible for the information exchange regarding system issues, changes and immediate and urgent news for the network in the form of:- Newsflash messages- SMS messaging for SES- IVR messaging for the ICT Service Desk- Network News Update bulletins- System Availability- Major Release Information- Knowledge Management- Internal ICT Service Desk Knowledge (wiki)- Self Service Knowledge (Ask Kristy)- Reporting- Monthly CIO report

- Meet the agreed Service Specifications as defined in the ICT Service Desk Standard Service -Offer for level 1and 2 Infrastructure support.- Meet the agreed Service Level Targets as defined in ICT Service Desk Standard Service Offer for level 1 and 2 Support.- Meet the agreed Support Hours as- Adopt industry best practice.- Consistently manage stakeholder service expectations.- Provide timely, reliable, accurate and consistent management Information that identifies performance indicators, trends and recurring incidents and service requests.- Recruit and retain staff by training and developing staff to be leaders, experts and customer focused.- Scan, Identify and act on current and future impacts and requirements on end to end service.- Provide a comfortable and safe working environment.Align staff performance outcomes to strategic alignment and responsibility Provide primary incident resolution for the organisation for all infrastructure issues, which includes, and is not limited to;- Microsoft windows work station- Desktop and Laptop hardware- Lotus notes Clients- Netware client- Security management

Dry Creek, Adelaide

The CNC Machinist is responsible for the safe efficient production of parts per the production schedule. An understanding of basic CNC programming is necessary for the editing and manipulating of programs, as well as an understanding of secondary functions, such as manual machine operation. The machinist will assist the Machine Shop Manager is any required capacity to assure safe and effective operations. - Operation of machine tools, - Read and understand engineered drawings - Making setup sheets for new and edited programs, - Setup of machine tools using available set-up sheets, - Edit programs at the discretion of the Machine Shop Manager, - First article inspections, - In-process inspections, - Forklift operation, - Maintaining and cleaning machine tools, including chip removal, - Primary and Secondary operations using manual machines, - Deburr parts, - Carry out duties assigned by your direct supervisor or management representative

Education record

Education record