Billing and Technical Support RoleRegister domain names for customers.Part of a team that helped created Wordpress sites for clients, as part of our Fast Track program.Troubleshoot and repair broken Wordpress sites. Apply hosting services with the client domain name. Modify DNS Records in accordance to Office365, GSuite, Weebly, Squarespace and Shopify.Setup email services for clients.Setup and configure SSL certificates.Troubleshoot raw HTML and CSS on static sites create by customers.

Corrected stock quote data and news headlines sent to us from our provider.Analyzed data using SQL Developer (Oracle). I was required to search our cache and loaders, using basic grep statements, to determine what data was missing or incorrectly formatted.General trouble shooting of our Quotestream Java Application, XML calls, and CSS found at www.quotemedia.comWas part of a 3 person support team, when the new site was deployed. At that time we were taking in upwards up 100+ emails and support calls a day. An understanding of stock market data, exchanges, quotes, competitor trading platforms and how our network topology handled it.

Part of a 12 person team that supported issues that could not be resolved by inbound agents. Supported Windows XP and Vista startup problems, installed patches and updates. Determined the root cause of windows generated error codes, and found solutions using our internal knowledge base. Removed spyware and virus security threats on Dell systems.Provided Network and Email support. Configured windows file sharing from Vista to XP. Secured wireless connections for customers. Setup printer sharing in small office environments. Connected remotely to the customers computer. First group to provide IT support on Linux Ubuntu Dell installations. Solved device driver issues and hardware problems. Disptached media and hardware devices after running 32 bit diagnostic. Awarded First True Resolve in the Call Center when the site first Opened. Achieved Quality Assurance scores of 100%.Conducted technical meetings on new tools and procedures.