With over seven years of experience in customer success, digital marketing, and sales, I am a passionate and proactive professional who strives to deliver value and satisfaction to my clients. I was working as a Customer Success Manager II at Amazon Ads, where I am responsible for managing complex account relationships and initiatives for premium global clients in the digital video space.My core competencies include client onboarding, campaign setup, analytics, reporting, troubleshooting, performance monitoring, and AdOps management. I also have expertise in Sizmek's MDX and SAS platforms, which I use to set up and optimize clients' campaigns. I enjoy working with cross-functional teams and communicating effectively with internal and external stakeholders. I am always eager to learn new skills and take on new challenges within the field of digital marketing, sales, and customer support.
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Account CoordinatorOctopus Cloud Jan 2024 - Present -
Customer Success Manager Ii, Amazon AdsAmazon Feb 2020 - Jul 2023Serbia- Responsible for account relationships and initiatives where business problems, account strategy or direction may not be defined.- CSM Lead handling client upgrade to the next-gen SAS platform.- Point of contact for premium global clients, managing their digital video campaigns from the initial booking to the final reports.- Setting up clients' campaigns through Sizmek's MDX and SAS (formerly MDX-NXT) platforms.- Maintaining regular communication with media agencies, including providing all-around support for full-service clients.- Managing client meetings, solving issues and implementing new processes where required. -
Customer Success ManagerSizmek Jul 2018 - Feb 2020Belgrade- Conduct of media plans in MDX 2.0 and SAS Product- Client onboarding and defining workflow (briefing)- Processing & implementation of various client requests- DACH market (clients: Starcom, GroupM, HavasMedia, JLR Germany, Richemont International, etc.)- Analytics and report generating according to diverse parameters- Solving complex problems and issues with discrepancy and ad delivery (troubleshooting)- Performance monitoring; AdOps management- External/internal communication on German, English and Serbian (mail, telephone, Lync, Skype, Slack)- Training & teaching new colleagues -
Customer Success CoordinatorSizmek Apr 2017 - Jul 2018- Conduct of media plans in MDX 2.0 and SAS Product- Client onboarding and defining workflow- Processing & implementation of various client requests- DACH market (clients: Starcom, GroupM, HavasMedia, Vizeum, etc.)- Analytics and report generating according to diverse parameters- Solving complex problems and issues with discrepancy and ad delivery (troubleshooting)- Performance monitoring; AdOps management- External/internal communication on German, English and Serbian (mail, telephone, Lync, Skype)
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Sales AdministratorNcr Corporation Dec 2015 - Apr 2017Belgrade, SerbiaProviding non-customer-facing sales support through the sales process and contract lifecycle management including: Executing manual order entry in orders management systems for repeatable orders; Serving as the help line for issues related to the use of orders management system systems or Orders process; Helping sales force with customer data researches; Addressing & verifying configuration issues. Resolution of service/ solution issues escalated by sales people, customers or operations. Preforming day-to-day operational functions and providing support to sales associates and managers in their revenue generation activities. -
Alcatel-Lucent Service Desk AgentNcr Corporation Mar 2014 - Dec 2015Belgrade, Serbia-React on 1st level incoming notifications-Handle incoming tickets-Monitor the notification and ticket queue screens – Own the SLA-Answer incoming phone (support request) calls-Engage NOC following creation of service request/ incidents-Update instructions and request process changes is required-Update Knowledge article database-Manage E2E all on site dispatch requests, both NCR and Business Partner CE’s-Kick-off Management notification/escalation process-Carry out hand-over procedures to next shift-Produce a variety of performance reports-Keep increasing knowledge
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Mini Bar AttendantIn Hotel Belgrade May 2013 - Mar 2014Blvd Arsenija Carnojevica 56, Београд 11000
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VolunteerElectricity Industry And Construction Mar 2012 - Aug 2012
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ReceptionistHotel Iberostar Bellevue Mar 2007 - Oct 2007Montenegro
Frequently Asked Questions about Marko Mitrovic
What company does Marko Mitrovic work for?
Marko Mitrovic works for Octopus Cloud
What is Marko Mitrovic's role at the current company?
Marko Mitrovic's current role is Account Coordinator.
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