Marko Nikić Email & Phone Number

Warsaw, Pl

Katowice

Solution consulting and design configuration of SFDC mainly in Lead to Order processes

Brussels Metropolitan Area

Creative Digital Consultancy (Customer and Marketing) with project experience inConsumer Goods Industry:Implementation / Technical support as one man project team - Full tech & hands on support on revitalizing SF components, fixing gaps/design flaws, enhancing data and functionality of existing SF Sales Cloud environment- Workin with key stakeholders on targeted business models and enhacements as well with operation teams on incidental/ad hoc cases- Agile work and implementation life cycle from anaylsis, to design, coordinated development, testing, migration and after go-live support - Release procedure forged on Git, Bitbucket, Sourcetree and Jenkins automation softwareTakeaways: Understanding FMCG business model, sales and direct user needs for further business growth, DevOpsFinancial Services Industry:Life and private insurer/investment bank Implementation / Developer/Functional analyst role working on Salesforce Experience Cloud environment as part of mid size team (5+ developers)- Working in pure agile fashion, taking in functional development stories while utilizing Azure Repository & Pipelines, Salesforce Command Line (CLI)/Developer Experience (SFDX), Visual Studio Code and Scratch Orgs- Supporting UAT/Regression testing, performing defect triaging and facilitating cutover activities for Salesforce core releasesTakeaways: Understanding of team development cycle and working in unit, concepts of Experience Cloud, release management processCooperative Society/international finacial service providerTechnical / Functional role focused on AI (Einstein package and CRM Analytics) utilization inside existing SF org4 capability: Customer Onboarding, 360 design (user interface) & Reporting- Discovery / Solution Design (As-Is/To Be) / Grooming / POC with final deliverable on key topics: Einstein NBA, Prediction Builder, Discovery, CRM AnalyticsLSHC industry:Technical consultant role - working on CRM Analytics dashboard development & visuals

Recognizing opportunities for process improvement/redesign and developing solutions according to the BPM practiceLeading project implementation as per business plan and agendaDeep diving in business cases, capturing requirements and process dependencies with key stakeholders and end usersArchitectural and developing work on migration/integration of processes using Salesforce technology Maintenance of UAT and production environmentProcess documentation (org charts and visual mapping), user manuals and project trackingDelivering demo and consulting sessions for onboarding and enhanced user experienceTraining and mentoring new joiners

Gdynia, Pomeranian District, Poland

Improved business processes by leading projects and initiativesCreated and redesigned processes & systems based on: - Identifying opportunities for process optimization (deep dive sessions with stakeholder and end users) - Identifying/monitoring the key drivers of cost, performance and waste across - Best practice and process excellence across the organization - Salesforce technology ( Admin and developer tasks: architecture and designing flows, workflow and validation rules, process builders and custom actions, user management, permission sets, page layout design and role management)Designing and preparing process specific materials (requirement gathering, process mapping & user manuals)

Gdynia, Pomeranian District, Poland

Worked with Investment Bankers, Portfolio Managers, Research Analysts, Internal stakeholders and clients from several different financial segments on building and supporting financial tailor made models within Excel Customized and converted/upgraded clients' templates built in competitor products such as FactSet, Bloomberg, and CapIQ using Thomson Reuters Eikon product (includes Thomson Reuters Eikon (TREMO), TRMSO, Datastream (DFO/AFO) excel add-ins)Interacted with clients on a need basis, providing solutions and support on excel add-in and desktop with regards to navigation, functionality, content, data quality and entitlementsWorked with Sales Specialists, Client Specialists and Account Managers on ensuring that all Thomson Reuters Excel based projects contribute to new business generation, retention as well as growth at existing accountsActed as a first line of support on client queries and request on provided financial models and solutions

Gdynia, Pomeranian District, Poland

Sourced and analyzed financial data for the following regionMonitored and processed corporate changes, capital management and stock market changesMaintained direct line of correspondence with stock exchange and companies representatives/stakeholdersSupport and management of client queriesInternational cooperation, development and maintenance of market specific documentation and manuals

Tuzla

Conducted legal research, prepared bench memoranda, drafted judicial opinions on a variety of civil cases (especially in relation with utility bill disputes and proceedings)Assisted judge in courtroom proceedings and pre-trial conferencesAssisted judge in managing court cases and legal legacy in CMS (Court Case Management Systems) softwarePerformed Land registry clerk's appointments on maintaining records of Municipal lands and land useResearched and processed applications for land use Assisted with obtaining and regulating land use for community planning projects

Tuzla

Drafted legal and sub-legal acts within the competencies of the following SectorResearched and prepared casesAttended and assisted the litigation processes, other courtroom proceedings and pre-trial conferencesWrote legal documents, wills and judicial remediesCorresponded with attorneys and advocates, local authorities, legal departments, industrial and commercial organizations