Marko Stanisic Email & Phone Number

Belgrade, Rs

Belgrade, Rs

Belgrade, Serbia

Belgrade,Serbia

Handle direct bookings from Government, Corporates, embassies, sports clubs and travel trade bookings, identifying and pursuing all potential opportunities to exceed the Groups revenue targets. Demonstrate a thorough knowledge of the Sabre Reservation system.* Handle groups enquiries; turning around new quotes within 24 hours and aiming to convert at least 20% into bookings by being pro-active and meeting customer and company requirements wherever possible as per the Groups… Show more Handle direct bookings from Government, Corporates, embassies, sports clubs and travel trade bookings, identifying and pursuing all potential opportunities to exceed the Groups revenue targets. Demonstrate a thorough knowledge of the Sabre Reservation system.* Handle groups enquiries; turning around new quotes within 24 hours and aiming to convert at least 20% into bookings by being pro-active and meeting customer and company requirements wherever possible as per the Groups materialization target.* Take ownership of existing group bookings and calendar for all applicable deadlines. Complete pre-flight checks for groups to agreed standards.* Ensure all monies accounted for every piece of business and aim to reduce cost of sale wherever practicable.* Keep accurate logs of all booking activity, ensuring all materials are properly displayed such that other members of the team can easily access information.* Keep up to date on EY products, services, policies and procedures to ensure accurate information and correct implementation. Communicate Groups policies effectively & clearly to trade and customers to ensure proper adherence is followed.* Oversee customer service delivery in the department (e.g. answering telephone calls) monitoring against set guidelines and standards and ensuring every opportunity to sell-up to premium classes is taken through guidance and close supervision on groups agents. Build good relationships with all business partners and enhance customer satisfaction.* Assist the Direct Sales Operation Manager of outstation in the development, update and communication of Groups KPIs. Produce monthly reports to the Sales team to identify quality agents are quality accounts versus accounts that do not materialize. Show less

Eap Shared Services - Belgrade, Serbia

- Assisting and supporting agents with Sabre related issues- Coaching sales agents with any of the EY products and Sabre related issues- Creating reports for team leaders in order to get to know and prevent the issues in every aspect of EY products and Sabre system for the agent who needs help- Answering to calls that escalate from sales agents in order to find a win-win solution for guests and the company whenever it is possible

Belgrade, Serbia

Ticketing reservation, customer service, travel trade and support.

Belgrade, Serbia

Ticketing reservation, customer service, travel trade and support.

Laurea Triennale In Scienze Umanistiche, Mediazione Linguistica Culturale, 94/110

Education record