Marko Tomic Email & Phone Number

United Kingdom

United Kingdom

Loughton, Essex, Gb

Escalation point for infrastructure day to day support, and responsible for overall estate management, and adopting latest technologies that will benefit company, and improve efficiency while reducing business expenditure and costs.

Loughton, Essex, Gb

Project delivery and Infrastructure support

Frankfurt Am Main, Hessen, De

Project focused role with some day-to-day VMware / Windows Infrastructure support.Primary responsibilities :- Vcenter /ESXI upgrade 6.0 to 6.5- vSAN deployment and support, ensuring Hardware HCL compliant and Firmware up to date.- Proactive VMware environment monitoring and root cause analysis (vROPs -VRealize Operations), Log Insight, ESXCLI, vSAN observer, esxtop, PowerCLI/ Powershell)- Troubleshooting and root cause analysis of software and hardware issues.- Dealing with Hardware (HPE/ Dell) and Software vendors (Microsoft / VMware) where appropriate- Deployed DR (POC) - vSphere replication / Site Recovery Manager (SRM)- Deployed the VMware test environment and vSAN test lab to be used for Vsphere upgrades and firmware / patch testing• Reviewed vulnerabilities, stability fixes, patches and feature updates, drive their assessment and manage/troubleshoot their deployment (VMware Update Manager, Spectre patching).- BAU support Windows, AD, Group policies, DFS, system patching

* Successfully delivered high priority critical projects on timely manner* Data Centre exits and server migrations* Acted as the Virtualization SME in the team and escalation point*Successfully completed the Vsphere 5.5 upgrade (Vcenter , ESXI 5.5)* Successfully relocated over 2,000 Windows 2003 and 2008 servers (physical to virtual, P2V, V2V migrations, Transforms, Lift and Shift), resulting in datacenter, hardware, and energy savings for the bank.*Executed decommission of 4,000 Windows servers with older hardware, resulting in a 1 Billion Euro savings for Deutsche Bank.*Successfully built two VMware Data centers / Cloud platforms (US and Singapore) Vsphere (ESXi , vCenter) 5.5, C7000 chassis with BL460 blades*Enclosure builds (BL 460x, C7000 enclosures), Virtual Connect configuration*Server builds, 2008/ 2012 Server / SAN management* Deployment and suppport of: Nimsoft Monitoring, ESM, Arcsight, Cyberarc Password Vault*Backup Management - TSM/ Data Protector*Change Management / Unity/ ServiceNow / SRM workflow process *Server patching and compliance - BladeLogic, VMWare Update Manager

London, England, Gb

Duties and Responsibilities 70% Projects / Engineering - 30% Support role•Solely Responsible for VMware Vsphere 4 /5 Infrastructure day to day duties including ESXI 5 deployments, Vcenter / ESXI Upgrades / builds, Host /VM Patching (Vsphere Update Manager Baselines), DRS / HA Cluster, Designing VM Builds (Templates), Datastore-Storage management (Fiber Channel / ISCSI), Performance monitoring / Tuning, Network setup Vswitches / Distributed switches , PowerCLI (PowerShell scripting)• Virtulizing Physical servers (VMware Converter)• Cloud Management - (VMware Vcloud director & Vcloud usage meter)• Provided Training to Help Desk / Desktop support and 3rd line team members.• Setting up Backups and High Availability solution for Virtual servers by using Veeam software• ISCSI SAN Management• Fiber Channel SAN Management EMC, Switch Zoning, SP LUN masking, storage provisioning.• DL380 & DL360 Physical server builds, racking / Server moves, hardware upgrades / Replacements• Designed High Availability solutions for Exchange 2010 customers, Mailbox moves, Backup / Restores, Exchange Mailbox management & support •(Failover Clustering / Load Balancing –Windows Server 2008 R2 )• Designed High Availability solutions for Blackberry Enterprise Server (BES) (DoubleTake) and day to day support• Designed Citrix XenApp / XenDesktop solutions tailored for different customers.• Manged Active Directory domains , DFS setups (Windows 2008 R2)• Deployed Terminal Services access / Connection Broker, and publishing applications via RemoteApp.• Managing virtual machine backups and replication - Veeam Bakup & Replication• Monitoring Vmware infrastructure - Veeam One Montitor

Frankfurt Am Main, Hessen, De

Working for 2E2 consultancy, I have been working onsite for Deutsche Bank providing BAU L3 support under tight SLAs.Supporting over 15,000 Windows servers, providing quick response and resolution for bank’s Tier 1 applications, and highest priority applications and servers. I have been involved with various projects, maintenance, patching, and testing which contributed to improved server built stability and performance.Duties:•Troubleshooting and monitoring HP Enclosures C7000, BL46x/BL48x and DL Servers•Troubleshooting, deployment, Performance monitoring Windows 2003/2008 Servers•VMware support, deployments, Vitalizing physical servers•Server migrations, hardware upgrades , performance monitoring, ESXi Server/ Vsphere 4.1 & Vsphere 5•Active Directory management, Group policies , Shared drives permissions -DFS, NetApp quota management•IBM Tivoli server monitoring, ILO Server management and recovery•Symantec ESM Security policies•Server builds, relocations, Server Patching (Bigfix, SCCM)•Windows Clusters•IBM Tivoli Storage Management Backups / Restores•EMC SAN Storage Configuration – HBAnyware, PowerPath, Replicated and Non-Replicated Storage•Server DR Testing•Active Directory / DHCP/WINS/DNS Management

New York, Ny, Us

I was working for Barclays Capital in the team of twenty supporting approx. 4000 users based in Canary Wharf, London. Role involves day to day support of the business, approx 200 different applications and systems, ensuring that strict SLAs (15 minutes pickup, 2 hour resolution) are met using HP Service Center Call logging System. Due to own initiative and self study, I have completed the SCCM 2007 certification. This have allowed me an opportunity to assist SCCM team with server patching, and OS deployment testing.Duties and Responsibilities•SCCM Management, software deployment, Patch deployment, policy management•Troubleshooting and Supporting VMwareVirtual Desktop Infrastructure (Server and Client sides)•Windows XP / Vista / Windows 7 Rollout Projects – Auditing, User Migration XP / Vista Upgrades•Troubleshooting Hardware Issues / Deployments – Laptops, Desktops, Printers, Multifunction Devices•Troubleshooting, Supporting and Deploying Blackberries ( BES Server Side Management, device management)•Troubleshooting and Supporting Applications (Microsoft Office 2003 / 2007, Bloomberg, ODBC Drivers, Visual Studio, Sybase, Sophis, Reuters)•Troubleshooting and Supporting Remote Access – Cisco VPN, Wireless, Citrix SSL (Aventail), ADSL•Active Directory Management. – User rights, Group Policies, Software distribution, Printer Management, Share Drive Access

Melbourne, Victoria, Au

I was working in a team of ten supporting 4000 internal users nation wide. All calls are logged using HP OpenView ITSM system, and I am responsible for meeting 80% Service target Level (SLA’s), with 2 hour problem ownership, 4 hour user response time and the same day problem resolution.

Gb

I was working as part of the team of four responsible for rolling out the Windows XP Professional Upgrade and the software deployment on 1300 IBP ThinkPad T41 laptops and Compaq desktop computers