Dispute Officer
CurrentJob descriptionResearch and investigate relevant facts andcircumstances relating to a customer's disputeand decide an outcome based on informationavailable and in line with CMA CGM Group's termsand conditions.Apply time management skills to resolve disputesquickly and efficiently to minimize delay ofpayment.Communicate with customers, team andstakeholders in a professional manner.Gather and apply knowledge about internal andexternal processes for faster query resolution.Ensure there are no re-queries due to insufficientinvestigation.