Outsource Management AssociateNCR Voyix CorporationEmployment period: 09.01.2024 – • Manage relationships with external suppliers and partners to ensure agreed-upon quality standards and service delivery. • Monitor and analyze key performance indicators (KPIs) and Service Level Agreements (SLA), ensuring the achievement of established goals. • Coordinate communication between internal teams and external partners, addressing potential challenges and negotiating new contracts. • Ensure compliance with company policies and regulatory requirements in vendor management. • Identify opportunities for process optimization and cost reduction in collaboration with external suppliers. • Regularly report supplier performance and results to senior management, providing recommendations for improvements.Release Management SpecialistNCR CorporationEmployment period: 08.05.2022-20.12.2023As a Release Management Specialist, I oversee the distribution and installation of software updates, ensuring smooth operations and resolving any issues related to failed distributions. I analyze logs, trace relevant details, and understand product interdependencies. Acting as a single point of contact, I triage incidents, escalate them to functional teams, and coordinate resources remotely for problem resolution.I also support account opportunity assessments, onboard new practices, and collaborate with customers and internal teams. Proficient in tools like SCCM, SQL, Powershell, and Windows troubleshooting, I focus on process improvement, document lessons learned, and contribute to the team’s knowledge base.