Mark Bellinger, Mba, Pmp Email & Phone Number

Sterling, Virginia

Washington D.C. Metro Area

Implemented new service desk support tool to improve and track support requests more efficiently. Implemented request tracking system for legal office. Implemented asset management tool to more effectively track and manage enterprise hardware and software assets. Established comprehensive, automated and auditable patching protocols. Implemented enterprise license agreement for Adobe to lower costs, improve support and expand capabilities. Led enterprise refresh of customer workstations to include needs analysis, planning, executive briefing, acquisitions, image development and quality control protocols. Leading migration of legacy grants management systems to cloud-based shared service. This includes leading planning sessions with senior leadership, staff and development team, developing security documentation,and managing risks. Developed and executed trainings to improve organizational capabilities and socialize new tools.

Washington D.C. Metro Area

Led $1.6 million acquisition of desktops and laptops. Consolidated service contracts to simplify acquisitions. Led overhaul of wireless devices to reduce inventory (20+% reduction) and establish standard processes. Led acquisition of wireless devices. Led circuit upgrade for satellite offices. Participated in Source Selection Panels for $6 million system modernization effort and new Agency web hosting contract. Led development of ODA mobility strategy. Conducted enterprise assessment and analyses to identify opportunities to save money, improve operations and clarify strategy. Representative on Technical Review Board and Enterprise Change Control Board. Panel member for interview panels. Participate in multiple performance improvement teams including service desk overhaul.

Was

Reported to Chief Enterprise Architect in the Office of the Chief Information Officer (OCIO). Oversaw mobility pilot project to deliver tablet technology to the agency. Briefed and supported leadership in emerging technologies. Supported program office projects originating in the OCIO.

Washington D.C. Metro Area

► Enterprise ArchitectureResearched, planned and designed approach to introduce tablet computing into the US Small Business Administration. Conducted market research, use cases, acquisition documents, communication plan, implementation strategy for deploying iPads for pilot test. ► Change ManagerImprove change management processes to align with ITIL best practices, improve audit compliance and increase efficiency. - Manage change control processes, chair change control board meetings, conduct review of change requests.- Analysis of change management processes and develop recommendation for improvement.- Enact recommendations by promulgating new procedures and processes.Data.gov (Data.gov is a cornerstone of the President’s open government initiative.)Lead SBA involvement with data.gov activities.- Represent the SBA at data.gov functions.- Develop and promulgate internal management framework to manage data.gov requirements.- Manage and review dataset submissions.

Manage change control and configuration management framework to comply with the Federal Information Security Management Act.- Redesigned change control system which improved administrative efficiency by 50 percent, enhanced reporting capabilities, and increased accuracy. - Developed IT governance system using business process automation software to create web-based change control system. New system enhanced audit capabilities, better fulfilled federal mandates and allowed shift in focus to other strategic priorities.- Established Peace Corps change management policy to meet inspector general findings; oversaw approval process requiring senior management acceptance. - Facilitate change processes through regular departmental meetings, formal training sessions, and individualized orientation.- Created variety of documentation including checklists, FAQs, video guide and user handbook to communicate procedural requirements and increase compliance.Conduct research, planning and analysis to overhaul central Peace Corps process and allow better scaling, increased efficiency and greater effectiveness. - Conducted business process analysis and developed system requirements.- Modeled Peace Corps recruitment system and composed background materials to educate senior staff, colleagues and vendors. - Organized market research, interviewed vendors and researched best of breed applications.

Led 5-person team providing technical assistance and oversight to over 70 overseas posts. - Co-managed department of 10 for six months during manager vacancy.- Interviewed, hired and conducted performance reviews.- Assessed risk of proposed social networking tool, identified controls and mitigation strategies; received approval from security approval committee.- Filled multiple openings, fulfilled objectives, and maintained positive work environment during significant staff turnover.

Consulted with international development project designed to improve student literacy and numeracy skills through teacher training and educational technology. Project was part of a seven-year school improvement program funded by the US Agency for International Development and the Government of Jamaica. - Enhanced technical skills and business expertise of the professional staff.- Developed and conducted professional development workshops for over 700 teachers in more than 50 training sessions.- Provided technical training and support for over 25 Jamaican schools.- Conducted computer repair and maintenance class for high school students for three semesters. - Created curriculum and developed training materials for Jamaican teachers.- Advocated and implemented open source software.

Managed technical support practice for technology consulting firm.- Supervised 3-person technical team in maintaining client systems.- Managed almost one dozen client sites including 20+ servers and 200+ users.- Planned and implemented systems for email, disaster recovery, file and print services.- Established system maintenance protocols to maintain high availability at low cost.- Communicated goals and challenges to senior executives.

Provided technical services for support, administration and enhancements as sole practitioner.- Provided technical support and administrative services to Electronic Industries Association, Wall & Associates and National Osteoporosis Foundation.- Upgraded server hardware and operating systems.- Managed and supported deskside technical support.- Developed PERL script to synchronize listserve with member database.

Managed 5-person information systems department.- Prepared budgets.- Supervised and evaluated subordinates.- Implemented company-wide rollout of Windows 95; supported backend systems and end users.

Mba, Business

Activities and Societies: Executive MBA program. Coursework covered strategy, leadership, finance, and marketing. International residency.

Certificate, Public Policy

- Theory and Practice of Public Policy - Technology and Organization Learning - Culture, Organization and Technology

Ba, Philosophy

Minor in Biology

Master Of Business Administration - Mba