Mark Oberlies Email & Phone Number

Santee, CA, US

Our company’s success is based on personal growth, continuous improvement and teamwork. We believe work should be worthwhile and fun, all while making a difference in somebody's life.If we enjoy what we do, we’ll perform better, and the community will benefit.

Global

We create custom strategies for select automotive businesses by incorporating proven techniques in Cost Reduction, Process Development, Customer Experience Improvement, Team Building, and Team Training.

Global

Development and Implementation of key processes with Global Fixed Operations Quality Service, focusing on retaining customers, improving efficiency, and building profitability for the Manufacturer and their Dealer Network. Trained Manufacturers Coaches on these procedures and implementation techniques.

Arizona, United States

MD Life Strategies Behavioral Health Center is designed as an "entry point" for people who are struggling with their mental health or substance use disorder and need help. The expectation is that our Behavioral Health Center will keep many people out of jail and emergency departments.

El Cajon, California, United States

United States

Work directly with Manufacturers Executive Leadership to analyze and identify high value targets that will have maximum impact for their Dealer network by implementing processes that will increase customer loyalty and satisfaction, increase capacity and throughput, lower cost of labor, and increase parts and labor sales.

United States

Coordinated a national team of specialists for MOPAR Express Lane, which worked directly with Dealers to review and implement process improvements designed to increase customer loyalty and satisfaction, increase capacity and throughput, lower cost of labor, and increase parts and labor sales.

United States

American Motor Products, Inc. is a clean technology sales and marketing driven company providing automotive fleets with a "total solution" to affordably achieving their environmental impact goals and mandates. The company's products offer both strong environmental improvement and compelling economic benefits; and provide a transition path for fleets to.

United States

Queens Capital Funding provides Dealership F&I products and solutions focused on enhancing profitability and customer satisfaction. We proudly serve franchise and independent dealerships in the auto, marine, powersports and recreation vehicle industries throughout the Western region of the U.S. Our portfolio of service contracts, GAP insurance programs.

Greater San Diego Area

• Worked closely with the Retailer on matters of planning and retail facility operations.
• Responsible for and held accountable for the successful operation of the facility.
• Modeled and fostered a strong personal interest in customer enthusiasm among all departments of the facility.
• Ensured the facility of a reasonable profit through intensive long- and short-range planning and successful mplementation of those plans.
• Led the facility team to success by working with all departments closely and by promoting cooperation among departments.
• Oversaw and coordinated the activities of all departments so that the facility operates as a team.

• Prevent and resolve customer vehicle problems by emphasizing to customers the importance of consistent, regular vehicle maintenance.
• Took a proactive interest in the training and development of the Service Department team.
• Monitored work flow in the retail facility and minimizes disruptions by developing the backup abilities of the team to compensate for illnesses, vacations, and turnover.
• Reviewed technicians’ work before the release of vehicles.
• Administered warranty claims, including reviewing warranty policy adjustments, understanding and applying warranty guidelines, ensuring correct processing of claims, and communicating warranty information and.
• Reviewed the previous month’s sales/profit performance in cooperation with the Parts and Sales Managers to determine where improvements can be made.

South Bay Subaru was operated by San Diego Saturn Retailers; Duties remained the same.

United States

Saturn Motorsports was a division of San Diego Saturn Retailers; Managed national distribution of aftermarket automotive performance parts to Saturn Retailers.

• Responsible for establishing rapport and trust with customers.
• Documented vehicle problems by listening to customers describe them and by asking probing questions.
• Road-test customer vehicles to confirm problems and, after service, to ensure that repairs have been completed.
• Maintained extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointment/scheduling system to customers, and establishing with customers the.
• Communicated with Technicians to obtain information on needed vehicle repairs.
• Offered additional maintenance and repair services to customers when appropriate.

California, United States

-Develop and execute strategy for sales revenue growth leading to the additional sale of products-Conduct ongoing needs analysis of existing clients to identify additional product needs-Review key buying/purchasing behaviors of existing and potential clients-Compare and evaluate products to make appropriate recommendations-Choose products to present based.