Mark Burgin Email & Phone Number

Collaborate with employers to build in genetics and precision medicine capabilities into their benefits plans.- 100% of utilizers receiving personalized genetic insights to guide their healthcare- Optimized pharmacy costs through pharmacogenomics- Deep savings for cancer care through optimized precision medicine- Cancer patients receiving 100% NCCN Guideline Concordant Care for precision medicine

As companies are looking to improve the health of their employees, proactive genome sequencing enables the ability to prevent disease before it happens, diagnose more accurately and treat more effectively.

Wilmington, Delaware

Cigna Global Health Benefits provides organizations market-leading health benefits for their international employees. I worked with clients in the small- and medium-size enterprise segment to ensure the health, wellbeing and peace of mind of their employees.• Led all Client Managers in number of upsells sold in 2021.• Tripled subscribed members on a health plan by collaborating with HR leadership to uncover an underserved population. Successfully implemented the upsell on a compressed timeline to meet the client's deadline.• Created customized reporting to identify vulnerable clients prior to their renewals. Targeted outreach led to increased renewal rates and revenue retention and contributed to division-leading business results for the year.• Advocated for increased resources to communicate our market advantage within Canada during COVID-19. The entire Cigna commercial team was able to then utilize those resources to capitalize on heightened demand.• Negotiated with Cigna Finance, Underwriting and Operations teams for a full customer resolution to a multi-thousand dollar loss to an individual member due to an extreme foreign exchange rate swing in Mexico.

Hartford, Connecticut Area

As a member of the Sales and Service team, I supported and serviced some of Aetna International’s largest and most complex customers. This required understanding international health care systems and country-specific nuances in order to help individuals access high-quality healthcare when and where they need it. I worked daily with consultants and companies to create, refine, and administer international benefit plans for their employees. While my work extends worldwide, my areas of expertise are in coordinating health care solutions in Canada, Africa and Asia. • Improved cashless-care solutions in Canada from only one out of seven key regions being at target success levels to having six of seven at or above target within the space of one year. Consistent training, network building, and pushing for alternative payment methods were the key drivers of improvement.• Returned $70,000 in claims payments to a customer through identifying waste and duplication in the claims payment process. Taught myself how to effectively use Microsoft Access to analyze over 200,000 claim records to identify these inefficiencies.• Organized flu vaccination clinics in Canada, Mongolia, and Indonesia for members on assignment. Created educational materials for members preparing for assignment on where to find information on, and how to receive, proper vaccinations prior to traveling. For members in remote parts of Africa, I worked with international shipping companies to deliver ongoing shipments of malaria prophylaxis to protect against illness.• Awarded as one of twenty of Aetna’s 50,000+ employees as running one of the most excellent customer meetings of 2017. Customizing the use of our customer resources to tailor the meeting contents, the supplemental materials, and entire environment of the location led to receiving this award

Hartford, Connecticut Area

As a summer intern, I supported Aetna International's Account Management Team. This involved working on one of the largest accounts to enhance customer use of Aetna technology, as well as back-end research and planning to reduce inefficiencies in customer renewals. In addition, I was involved in a work group that delivered recommendations on how to increase employee involvement in continuous improvement initiatives. • Enhanced client's custom website to provide self-training tools and improve health information accessibility. Completed required deliverables in half of the projected time. • Created mock-up educational graphics for the Marketing and Sales teams to increase member retention of key health insurance concepts. • Gathered feedback from Sales and Account Managers on how to make a renewal template that improves the client's experience and reduces inefficiencies.

Provo, Utah Area

This position worked alongside the director and manager of the talent acquisition team of Frontier Communications as we acquired Verizon assets in California, Florida, and Texas. Our goal was to fill positions that would facilitate the integration of the former Verizon employees. I worked remotely from Utah as the front-line communicator with candidates. This included pre-screening, regular communication, interview follow ups, and on-boarding the new hires. • Performed high-volume recruiting for sales and customer-service agents in addition to supervisor- and manager-level hiring. • Led scheduling and on-boarding processes for eight sites in California, Minnesota, and Indiana• Created computer skills assessments, digital interviews, and messaging for applicants, while maintaining EEO and local legal compliance• Participated in talent acquisition process with eight hiring managers to effectively interview and hire top talent• Coordinated approval process with HRIS and hiring managers to ensure timely hiring of selected candidates• Utilized SilkRoad ATS and RedCarpet programs to efficiently track and on-board candidates as well as to digitally file required documents

Provo, Utah Area

• Managed back-end hiring process and onboarding for 150-250 new employees each month through working with the Human Resources team and the Recruiting team. • Built rapport with new-hires by communicating often with them through email, text, and phone calls. • Built trend-tracking system for employee exit surveys which helped provide feedback to over 40 supervisors and managers about turnover and attrition.• Increased employee engagement by contacting and scheduling local companies to market and provide on-site services to employees during lunch and break times.

Provo, Utah Area

• Taught daily three-hour lessons to a group of 10-12 volunteer missionaries. Content included language instruction, individual coaching, and role plays.• Lessons plans were created based on the needs of each individual in a 20-minute preparation time before class. • Coached in English and/or Japanese to volunteers primarily from America, Peru, Brazil, China, Taiwan, Australia, and New Zealand.

Carthage, Missouri

• Voiced commercials for small businesses and finalized commercials for national companies by adding music, tags, and local promotions.• Managed company website and updated material on a weekly basis. Created station promotions to run on a rotating Flash player on the home page.• Implemented marketing through social media by creating a station Facebook page and promotional material. • Operated the sound board and ran commercials for local sports events.