Mark Ochs Email and Phone Number
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• Proven record as project / program manager and director delivering IT projects, programs, and services in diverse industries such as Customer Service – Retail (Scotts Lawn Service and Liebert), financial services (JP Morgan Chase), and billing services and software development (Checkfree). • Providing leadership and management to diversified, high performance teams working across business, functional, and geographic boundaries to deliver custom applications and implement 3rd party software. • Adept at evaluating business and technical needs, identifying resources and packaging proposals as a solution with cost analysis and return on investment. • Experience implementing in an IT shared services delivery model for development and support of internal and customer-facing applications for multiple lines of business.• Practiced in PMO, governance, project/program management best practices, and tools.I have over 30 year of experience in systems development and design as well as managing telecom, network and server infrastructure teams. I am highly skilled at technology management with expertise in project and larger program management initiatives. I have excelled in matrix organizations and can manage multiple projects with competing time lines. I also am skilled at software design and development management. My software development background allows me to interact well with technical resources when developing requirements and my management experience has given me experience presenting technical designs in business terms and objectives. Specialties: Managing:* Software Development - creative solutions to complex requirements.* Network Infrastructure - New hardware implementation, problem identification and resolution.* Telecomm Infrastructure - Rollout and support management* Vendor Relationships - Excellent relationships with multiple vendors* Hardware and Software deployment and upgrades* New Product development
Aaa Ohio Auto Club
View- Employees:
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Director It ServicesAaa Ohio Auto Club Nov 2013 - Present
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Project Manager (Consulting)Nationwide Insurance Apr 2012 - Jul 2014 -
Director Of Business Systems And SupportThe Scotts Miracle-Gro Company Feb 2007 - Feb 2012Responsible for all aspects of technology and applications for the Lawn Service division of Scotts. This included Operational software, telecomm, network, servers and PC’s. Managing relationships for the shared services within Scotts and outside vendors for operational software and web site development. Team consisted of project managers, support staff and Data Base developers. Department Budget: $750k to $1.2mil Accomplishments:• Rolled out 1200 HP netbooks to field technicians. This included Refreshing Cisco routers and installing Cisco wireless AP’s in all 80 locations, Managing 5 training teams and coordinating the logistics of truck mounts, power supplies and the configuration of the netbooks themselves. o Changed the way the lawn service tracks and delivers lawn care• Managed Web development team (Internal and external contactors) Goal: We should be easy to do business witho Developed Sales site (.net 3.5) to allow customers to purchase lawn service, interface into operations software, and take credit card payments via API to payment vendor. o Developed customer support web site (.net 3.5) to allow customers to manage their account on line, add services and view account activity. • Working closely with software vendor, developed initial software requirements for the Netbooks to be used by technicians in trucks. o Piloted hardware / software in 3 locations to develop requirements and ROI for full rollout. • Rolled out Avaya phone systems to 80 locations and built Verizon IVR to route calls• Managed upgrade of MS DB servers to 2008, included recoding of all batch jobs• Introduced project management structure and processes for all division projectso Based on SDLC, MS project time lines, organized test teams and use cases, coordinated Altiris push o Introduced quarterly operational software (LA 3) releases and managed all enhancement requests and release scope. -
Project ManagerJpmorgan Chase Oct 1999 - Feb 2007Columbus, Ohio AreaProject manager in the operations tower of the bank. Focus was on the systems supporting check returns (TRIPS) and exceptions. Responsibilities were for all technical aspects of the very structured project life cycle. TRIPS is a vendor developed return check processing system.• Working with Vendor, developed initial interfaces into Chase systems (It was Bank One at the time). Rolled it out to 1 of 7 operations centers as proof of concept (Bedford Texas). o Installed software on 30 pc’so Part of team to identify, design and coordinate build out of 7780 sorter check processing area. • Implemented TRIPS in remaining 6 operations centers. • Because of the efficiencies of the system, we were able to consolidate 7 return check processing centers into 2 handling all of the banks returns. • Managed the returns systems through the consolidation of systems called Bank One Best (B1B). o Quarterly releases, full system cycle testing, detailed project planning, command center support. • Managed the returns system through the merger with JP Morgan Chase. -
Director Of Operations - Health And FitnessCheckfree Investment Services Jan 1999 - Oct 1999Dublin, OhilManaged the operations side of the Health and Fitness software business. This included help desk support staff, implementation staff and development staff. Responsible for a Health Club Management software package that aided health clubs with memberships, court reservations and electronic bill payment -
Manager Of Information Technology - Customer Service And SupportLiebert Corporation Feb 1992 - Dec 1998Columbus, Ohio AreaManaged development and operations staff for the Customer Service division of Liebert. Systems were developed in-house and run on the AS400. Included dispatching service technicians, financial systems support and spares inventory control.
Mark Ochs Skills
Mark Ochs Education Details
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Production Operations Management
Frequently Asked Questions about Mark Ochs
What company does Mark Ochs work for?
Mark Ochs works for Aaa Ohio Auto Club
What is Mark Ochs's role at the current company?
Mark Ochs's current role is Information Technology Manager.
What is Mark Ochs's email address?
Mark Ochs's email address is mo****@****.rr.com
What is Mark Ochs's direct phone number?
Mark Ochs's direct phone number is +161429*****
What schools did Mark Ochs attend?
Mark Ochs attended The Ohio State University.
What are some of Mark Ochs's interests?
Mark Ochs has interest in Skiing, Cooking, Live Music, Motorcycles, Sports, Golf.
What skills is Mark Ochs known for?
Mark Ochs has skills like Microsoft Office And Project, Project Management Life Cycle, Budgeting And Forcasting, Hardware And Software Deployment And Upgrades, Managing Software Development, Managing Network And Telecomm Depolyment, Managing Web Development, Managing Vendor Relationships.
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