Mark O'Connell Email & Phone Number

Helping businesses grow through strategic ideas and innovation is my passion - just like fishing and diving used to be my escape. As a National Strategic BID Manager at Ricoh, I bring that same commitment and focus to understanding what each business needs to thrive. I’m here to make a difference by building success stories and strong, lasting relationships that matter.I believe in the power of strategic collaboration to transform businesses. My mission is to support clients by meeting their unique requirements and helping them achieve innovation, sustainability, and digital transformation goals. From the first conversation, I focus on understanding their challenges, anticipating needs, and providing solutions that drive measurable results.In my role, I prioritise BID content management, governance, and commercial insight to support strategic decision-making. I enhance sales proficiency through structured methodologies, enabling sales teams and Account Managers to exceed client expectations with tailored solutions. Understanding customers' perspectives and unique challenges, I identify how we can best support them. With extensive experience in Managed IT Services, Hybrid Workplace solutions, Managed Print, and Workflow Automation, I deliver strategies that streamline operations, promote sustainability, and empower teams for seamless collaboration.I’ve led impactful sales enablement programs and strategy sessions that align with customers' needs throughout my career. My approach has driven success across diverse sectors, including education, finance, health, government, and logistics. Supporting organisations from universities to health boards, I’ve helped unlock new levels of efficiency and innovation while aligning with sustainability goals and advancing digital transformation initiatives.At Ricoh, our mission to inspire the digital workplace and create lasting customer value resonates deeply with me. Through a shared commitment to operational excellence, digital transformation, and meaningful client partnerships, I proudly contribute to an organisation that aligns with my values of innovation, customer-centricity, and sustainability. Together, we’re building a future where businesses have the tools and support to achieve their highest potential.Let’s connect! I’d love to explore how we can drive meaningful change together, whether it’s unlocking new efficiencies, advancing your digital journey, or creating a more sustainable workplace. I’m always happy to swap a fishing or diving story - relationships are built on shared experiences !

Listed skills include Account Management, Requirements Analysis, Requirements Gathering, Strategic Partnerships, and 6 others.