Marko D. Email & Phone Number

Belrose, NSW, AU

Conduct recommendations to customers in IT Strategy, IT Operations, IT Architecture, IT Risk Management, IT security, and IT Transformation opportunities. Help businesses setup ITSM with ITIL framework, implement Service Oriented Architecture (SOA), Software Asset Management (SAM), and DRP and BCP policies and procedures.

During this time I accomplished the following certifications; - ITIL Foundation ITSM v3, - PECB ISO 27001 Lead Implementer, - Business Analysis Foundation BSC, The Chartered Institute for IT

Sydney, NSW, AU

• I-MED is one of the world’s leading diagnostic imaging providers. Formed in 2000, this private equity owned firm offers comprehensive and high-quality medical imaging through a network of over 200 clinics nationwide. I.
• Established effective governance over existing enterprise outsourcing arrangements substantially improving provider performance. Delivered effective and sustainable commercial and performance management structures.
• Established the enterprise wide application deployment program with a focus on rapid deployment of standard application functionality with strong change management.
• Helped to deliver an Enterprise wide IT strategy with a focus on the federated operating model, fit for purpose governance and a clear focus on leveraging scale to improve efficiency and deliver sustainable cost savings.
• Rebuilt the core enterprise IT organisation with a focus on leveraging commodity IT services but retaining an organisation with strong strategy, architecture, delivery and information skills.Established effective IT.

Sydney, NSW, AU

Managing a service desk team, this systems and service delivery role was responsible for providing technical support to a growing business. With a strong focus on enhancing agility, increasing workflow efficiency and developing a more consistent and robust platform for IT to manage, I implemented a strategic end user computing framework, deployed an.

Sydney, NSW, AU

Managing systems engineers team, this role was responsible for all servers, storage and end-user-computers across the entire network. Primary objective was to standardise the fleet and undertake an improvement program to be able to capacity plan and ensure the availability of systems could be measured and reported.

Sydney, NSW, AU

As a member of a service desk team, this role was the first point of contact for clinics seeking technical assistance over the phone or email. I provided technical support across the business performing remote troubleshooting and diagnosis to determine a resolution, also attended site and actioned incidents and managed problems to their completion.

Barangaroo, NSW, AU

Over the last 50 years, Lend lease has grown from a small Australian construction company to a leading international property and infrastructure group with operations in Australia, Asia, the Americas and Europe. As a Systems Engineer I was brought on to upgrade and standardise all computers for the Y2K project.

Graduate Certificate In Management, Business Administration And Management, General

Certificate Iv, Project Management - Prince2 Aligned

Dimploma Of It, Database Design & Development, Database Design & Development

Unix System Administration, Computer Science

Associate Diploma In Engineering, Information Technology

Advanced Certificate In Computer Technology, Information Technology