Mark O'Grady

Mark O'Grady Email and Phone Number

Partner - Operations & Finance Director at ZOO.
Mark O'Grady's Location
Ireland, Ireland
Mark O'Grady's Contact Details

Mark O'Grady work email

Mark O'Grady personal email

n/a
About Mark O'Grady

A strategic thinker with over 20 years experience in the area of project management & business change across a range of industries. I have a clear focus on delivery with a significant track record of successful transformation in an international and local context specialising in digital transformation.Experience working with teams and businesses consistently delivering breakthrough business results. This is achieved through strong leadership, focus, collaborative approach and deployment of a full range of strategic, operational, marketing and programme management skills. Passionate in nurturing strategic plans partnering with business and setting the organization & teams to deliver. I have a clear focus on aligning the needs of all stakeholders both inside & outside of an organisation. I work in a collaborative manner and champion this in all my projects and have a strong belief that work should be fun and engaging and I work to bring this to life in my approach. I am highly energised by working on innovative projects and introducing change to a business.Career goal:To apply my expertise within a dynamic organisation, that offers growth opportunities, where I can utilise my leadership skills and experience. I am keen to be a member of a forward thinking business that is dynamic and growth oriented.Key skills: • Strategy, • Program management• Project Management, • Change Management• Service Management• Operational excellence• Digital Transformation

Mark O'Grady's Current Company Details

Partner - Operations & Finance Director at ZOO.
Mark O'Grady Work Experience Details
  • Zoo.
    Consultant - Organisational Change & Project Management
    Zoo. Jun 2016 - Dec 2016
    Dublin 2
    I was initially approached in 2015 by ZOO to work as a project manager parallel to my Rabobank job. In late Q2 2016 ZOO asked would I complete an independent assessment of their current business processes and systems with a key focus on identifying process bottlenecks, communication issues, and structural barriers to better service. The outcome of this assessment were a number of recommendation including an embedding/transition plan which I have been leading since Q4 2016.
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  • Rabodirect Ireland
    Senior Program Manager - Customer Centric Change Programme
    Rabodirect Ireland Jan 2014 - Mar 2016
    Dublin
    Main area of interest over the last 3 years has been Customer Experience. Working with General Manager and Head of Marketing managed strategy development and delivery of a customer centric change programme for RaboDirect.ie. As this strategy was evolving locally, elements of it broadened into a global strategy which I led covering 5 countries.Key achievements:- Delivered a fully designed global responsive public website.- Led a global Customer Experience Service project using a customer centric approach - Led a team to complete an account opening re-engineering project- Developed and embedded CRM & Analytics into RaboDirect.ie which then became the blueprint for other direct banks.- Gained significant insights and experience in the areas of UX, SEO, CRM, Analytics and Digital.
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  • Rabodirect Ireland
    Senior Project Manager
    Rabodirect Ireland Dec 2011 - Jan 2014
    Rabodirect Ireland
    Assigned as project manager to launch a savings product to the Irish market and secondly to deliver an online business-to-business channel with scope to address and resolve significant IT and operational legacy issues. Key achievements:- Managed the roll out of a Business-to-Business (B2B) on line solution to the Irish market for existing and new business clients. I also created and managed the on-boarding process.- Reduced workload of customer operations department by 25% as a result the roll out of B2B.- Successfully migrated all existing business customers and there accounts to a new data model - Successfully managed and launched online platform for 30 & 90 day notice saver to the Irish retail market initially and then for SME’s & credit unions a short time later.- Selected as part of an Leadership through Engagement program - Successfully preformed the role of Quality Assurance Manager on two large IT Migration projects implemented in New Zealand and Belgium- Created a Quality Management Methodology and Approach for IDB Global Projects
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  • Zoo. Digital
    Project Manager
    Zoo. Digital Jan 2014 - Mar 2016
    Dublin
    Parallel to my role in Rabobank worked part-time as a project manager working in one of Ireland's leading digital agencies managing two innovative projects for Intel and New Ireland Assurance.
  • Rabobank
    Senior Project Manager
    Rabobank Jan 2010 - Nov 2011
    Utrecht Area, Netherlands
    Set-up, managed and led the Irish implementation of the Thaler NG project. Scope impacted all the banks products, processes and IT systems. Estimated project cost was approx. €8 million supported by a team of 80+ people spread over 5 of countries.Key achievements:- Rolled out of new online secure site for the existing 65,000 clients - Introduced a new on-boarding process, part of which was a new on-line account opening form - Successfully migrated 65,000 client profiles and their 150,000 products and 50,000 services to a new data model - Successfully migrated to a new technical platform. New servers, routers and databases.- Rolled out new back office system which improves key account opening processes
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  • Rabodirect Ireland
    Head Of It, Delivery & Change Management
    Rabodirect Ireland Feb 2005 - Dec 2009
    Dublin
    Part of senior management team with overall responsibility for product development, project management and managing change into impacted business functions.Key achievements:- Launched Irelands first internet only bank in May 2005 offering savings & investment products - Created a change management, release management and test management methodology process for Ireland which was subsequently rolled out to other direct banks- Managed 25+ maintenance release containing CRs, bug fixes and project deployments end-to-end- Implemented a Regular Saver facility using direct debit scheme in 2005 with sponsoring bank BNP Paribas- Introduced a Regular Investment facility in 2006- Launched Irelands first revolving credit facility product in conjunction with Friends First in 2007- Launched joint venture with Eagle star offering Pension products.- Rolled out a new channel and products to the Irish market place for SMEs in 2008- Preformed role of service manager for RaboDirect Ireland in 2009 - Filled strategic leadership role as a member of the Management Team
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  • Acc Bank
    Business Change Manager
    Acc Bank Apr 2002 - Feb 2005
    Dublin
    Preformed an integral role for the transformation strategy as a result of Rabobanks acquisition of Accbank in 2001. A complete root and branch program replacing all IT legacy systems resulting in significant impact on the banks operating model and business processes. Key achievements:- Created, applied and embedded a structured change management methodology for the project- Ensured central operations and their teams were “operational ready” to accept new systems and processes- Set up a new Centralised Call Centre for the bank as part of its future state operating model- Increased efficiencies at branch level by managing the transfer a number of processes to Head Office- Managed the Migration of data and processes from legacy to future state for operations- Put in place a post go-live management plan to record, control, report and manage all post go live issues
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  • Factor-E (Firste The Internet Only Bank)
    Team Leader Payment Services / Business Analyst
    Factor-E (Firste The Internet Only Bank) Jun 1999 - Mar 2002
    Dublin
    A start-up First-e launched in the UK and Germany, its competitors were Egg & Smile. Overall responsibility for the set-up and management of payment services department. After 18mths promoted to service delivery team as a BAKey achievements:- Set up a payment & product services department for First-e the internet only bank from scratch- Managed a team of 15 staff- Played a key role in mapping the UK operating model to the Germany operation- Acted as business change manager / senior user for any projects impacting payments, ie. Direct debits, standing orders, scanning solution,- Acted as relationship manager with RBOS on all banking aspects for First-e- Gained invaluable experience in managing people and teams
  • Ing Barings
    Settlement Specialist
    Ing Barings Sep 1998 - May 1999
    Ifsc Dublin
    Working in this fast, dynamic and exciting space improved my skill set and knowledge on systems, processes and working relationships.
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  • Aib
    Cash Management Analyst
    Aib Jun 1997 - Aug 1998
    Ifsc Dublin
    Working in this fast, dynamic and exciting space improved my skill set and knowledge on systems, processes and working relationships.
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  • Securitas Security Services Usa, Inc.
    Treasury Administration & Financial Accounts
    Securitas Security Services Usa, Inc. May 1996 - May 1997
    Ifsc Dublin
    In 1996 moved into the area of global financial services. Working in this fast, dynamic and exciting space improved my skill set and knowledge on systems, processes and working relationships.
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  • Bergin & Associates Accountants
    Accounting Trainee
    Bergin & Associates Accountants Jun 1994 - May 1996
    Dublin
    Gained invaluable hands on experience while working with a small yet experienced and dynamic accountancy firm

Mark O'Grady Skills

Change Management Project Management Business Analysis Team Management Banking Program Management Release Management Internet Banking Management Cross Functional Team Leadership Risk Management Test Management Issue Management Vendor Relationship Management Business Strategy Testing Vendor Management Stakeholder Management Migration Projects Business Process Improvement Operations Management It Strategy Product Development Strategic Planning People Management It Service Management Accounting Senior Stakeholder Management Budget Management It Operations Integrated Marketing B2b2c Sales Funnels

Mark O'Grady Education Details

Frequently Asked Questions about Mark O'Grady

What is Mark O'Grady's role at the current company?

Mark O'Grady's current role is Partner - Operations & Finance Director at ZOO..

What is Mark O'Grady's email address?

Mark O'Grady's email address is ma****@****ank.com

What schools did Mark O'Grady attend?

Mark O'Grady attended Dublin Business School (Dbs), Dublin Institute Of Technology, Ampg International, Sure Skills -Specialist Training Orgnaisation.

What skills is Mark O'Grady known for?

Mark O'Grady has skills like Change Management, Project Management, Business Analysis, Team Management, Banking, Program Management, Release Management, Internet Banking, Management, Cross Functional Team Leadership, Risk Management, Test Management.

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