Company Operations And Customer Care
CurrentWith the company acquisition and doubling the number of employees, the volume of work on documentation has increased significantly. My current responsibilities are ...• Optimization of company operations• Consolidation of company documentation (contracts, ...)• Preparing ISO 9001/27001 documentation for certification• Preparing IMiS software product documentation for certification and customer use (Manuals)• Forecasting and reporting• Licensing and Customer care• Communication with suppliers, coordination and ordering• Detecting, analyzing and reporting the cause of software defects and failures (web and mobile apps).