Marko Janković Email & Phone Number

Belgrade, Rs

Belgrade, Serbia

As a Product Owner, I'm driving transformation in the financial services landscape through a Financial Services Accelerator developed based on SAP Commerce Cloud and integrated with the entire SAP financial services ecosystem, with the following responsibilities:𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠: Navigating product development and feature prioritization for aligned outcomes.𝐏𝐫𝐞𝐜𝐢𝐬𝐢𝐨𝐧 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧: Crafting detailed specs using JIRA and UI tools like Figma, enhancing user experiences.𝐕𝐚𝐥𝐮𝐞 𝐅𝐨𝐜𝐮𝐬: Prioritizing stories, epics, and themes to drive results in sync with our strategy.𝐀𝐠𝐢𝐥𝐞 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Orchestrating agile processes for a successful technical roadmap.𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐒𝐲𝐧𝐞𝐫𝐠𝐲: Bridging technical and business needs through effective communication.𝐃𝐚𝐭𝐚-𝐃𝐫𝐢𝐯𝐞𝐧 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬: Leveraging metrics for informed decisions and progress tracking.

Belgrade, Serbia

As a Product Development Specialist, I drove the digital transformation of the bank's systems and user applications, overseeing the following responsibilities and projects:𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧:𝐕𝐢𝐝𝐞𝐨 𝐈𝐝𝐞𝐧𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐉𝐨𝐮𝐫𝐧𝐞𝐲: Spearheaded the development of a customer-centric onboarding web application, streamlining the identification process and ensuring a seamless user experience.𝐄𝐧𝐝-𝐭𝐨-𝐄𝐧𝐝 𝐂𝐚𝐬𝐡 𝐋𝐨𝐚𝐧 𝐏𝐫𝐨𝐜𝐞𝐬𝐬: Led the end-to-end enhancement of the mobile app's cash loan process, optimizing efficiency and accessibility for users on the go.𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐌𝐚𝐬𝐭𝐞𝐫𝐲:As the Product Owner of the Official Public Website, I've been entrusted with driving its evolution and success. My responsibilities encompass:𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐅𝐞𝐚𝐭𝐮𝐫𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Orchestrating the introduction of new features that captivate audiences, enhancing engagement and satisfaction.𝐃𝐚𝐭𝐚-𝐃𝐫𝐢𝐯𝐞𝐧 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬: Leveraging Adobe Analytics to gain valuable insights into user behavior and preferences, enabling data-informed decisions.𝐃𝐲𝐧𝐚𝐦𝐢𝐜 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐂𝐨𝐧𝐭𝐫𝐨𝐥: Overseeing the Content Management System (CMS) to ensure the website's content remains fresh, relevant, and captivating.

Belgrade, Serbia

Lead changes and digitization of banking product processes and digital customer and user experiences.Roles in projects: Product manager |Product owner |Business analystMain responsibilities:› Creating a clear vision and goal for business improvement and digitalization.› Manage data and insights to create a unique digital product or enhance existing ones.› Creating new or improving existing processes or digital products for a better user experience.› Improving the bank's sales and information channels and increasing their availability.› Cooperation with all business and IT stakeholders within the organization and vendors.Implemented project:› 𝐍𝐞𝐰 𝐞𝐁𝐚𝐧𝐤𝐢𝐧𝐠 𝐚𝐧𝐝 𝐦𝐁𝐚𝐧𝐤𝐢𝐧𝐠 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬-Improved UX on applications and additional new functionalities on applications.-Led the IT development team through the project.-Led the implementation and migration process of 35,000 users to the new app.-Coordinate the design team and create a better UX application solution.› 𝐂𝐡𝐚𝐭𝐛𝐨𝐭 𝐨𝐧 𝐀𝐈 / 𝐍𝐋𝐏 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲That took 25% of all customer service conversations and increased contact center sales efficiency. The Bot is implemented on the Viber channel and the Bank's website and contains an authenticated part for users.› 𝐅𝐮𝐥𝐥𝐲 𝐄𝟐𝐄 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐩𝐫𝐨𝐜𝐞𝐬𝐬Digital processes took over about 35% of overdrafts in the first year of implementation.Better UX / UI that we created with timely and well-segmented campaigns has contributed to increasing the digital awareness of users.

Belgrade, Serbia

Associate for managing the digitization of business processes in the organization.Position is mashup of product & project management, business analyst, CX&UX designer.𝐂𝐫𝐞𝐚𝐭𝐢𝐧𝐠 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐬 𝐚𝐧𝐝 𝐢𝐦𝐩𝐫𝐨𝐯𝐢𝐧𝐠 𝐭𝐡𝐞 𝐰𝐞𝐛 / 𝐦𝐨𝐛𝐢𝐥𝐞 𝐚𝐩𝐩∘Planning / budgeting∘Analyzing and drawing processes (used: bizagi)∘Creating customer journey and user story∘Prototyping UX&UI of digital product and process (used:figma, mocckit, PS)∘Implementation and advertising of new products through digital marketing campaigns𝐓𝐡𝐞 𝐦𝐚𝐢𝐧 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬 𝐈 𝐰𝐨𝐫𝐤𝐞𝐝 𝐨𝐧 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐫𝐨𝐥𝐞 𝐨𝐟 𝐏𝐌 𝐨𝐫 𝐁𝐀∘Full online End2End cash loans (mobile & web apps)∘Integration of the eGovernment (eUprava) portal with the bank system∘Implementing AI/NLP Chatbot on web and bank’s viber channels

Belgrade, Serbia

From September 2020 I became a part of the Digital Banking Department. Small team working on development digital banking channels and products. Drawing processes, create marketing campaign, project modeling and managing realation between IT and marketing sectors has improved my skills. The main projects I've been involved in : Banking ChatBot, E2E loan, Video Identification process...

Belgrade, Centralna Srbija, Serbia

As a relationship manager, I am in charge of working with a larger client portfolio in the Micro segment.Main responsibilities:-Contracting and selling banking products to clients-Planning sales and meetings-Analyzing the creditworthiness of clients and managing financial risk factors.Main achievements:-Acquiring a portfolio of about 20 clients over 4 months-Over 50 scheduled sales meetings

Graz, Styria, Austria

After winning the SHack Novi Sad 2019 and Gratz Students startup competition with my team and Digital G project I was called in as an ambassador in Serbia region. As an ambassador, I have the responsibility to give students from Belgrade the opportunity to attend this event, and to try to organize it in Belgrade.This role is responsible to create community in Serbia and region, and colaborate with WSA ambassadros Worldwide.https://wsa-global.org/person/marko-jankovic/