Marko Klaric Email & Phone Number

Calgary, Alberta, Canada

- Managed an Microsoft 365 tenant consisting of 11,000 users across Canada, US and Mexico as an Office 365 Global Admin- Rolled out new Microsoft 365 features and changes that affected the entire organization- In 2020, I saved $100,000 in Microsoft 365 licensing costs- Collaborated on Microsoft 365 decision making with other stakeholders such as Cyber Security, Legal, Compliance, Audit, Change Management, and other IT departments- Provided Tier 2 and 3 support for Office 365 Admin, Exchange, Active Directory, Azure, Power BI, SharePoint, OneDrive, Teams, CRM Dynamics, Security & Compliance, and Skype- Was part of the team that rolled out Microsoft Teams in three days for the entire organization during the start of the COVID-19 pandemic- Was the primary contact for Microsoft 365 outages, which included contacting vendors, other IT departments, and IT management- Was part of multiple IT projects that required an Microsoft 365 subject matter expert- Created multiple PowerShell scripts that automated redundant bulk tasks- Provided guidance as an escalation point for multiple IT teams- Configured Active Directory and Azure to automate Office 365 licensing- Managing Azure app registrations- On-call Major Incident Commander - Collaborated with all IT teams and business stakeholders to triage, communicate, and resolve major incidents- Understanding of Change Management and entering change tickets in ServiceNow- Respond to stakeholders questions on technical and non-technical Office 365 products and services- Managed and purchased Microsoft 365 licenses- Provided mentorship to summer students and other team members- Collaborating with vendors such as Microsoft, LongView, CCOMM, and CoreView- Created and updated Microsoft 365 support documentation- Provided training to team members

- Was the primary IS support for the Executive Leadership Team- Was the primary IS support for Executive Leadership events - Board of Directors meetings, quarterly calls, town halls, and the Annual General Meetings- Was the Cisco WebEx Subject Matter Expert - Planning IS requirements for events with stakeholders, working with external vendors, executing the event, and WebEx Admin- Was the Skype for Business desktop client and meeting Subject Matter Expert- Provided Tier 2 support of all Office products, Windows OS, RSA, Cisco, mobility, Audio Visual, Dell and HP hardware- Integrated Skype for Business with AV rooms