As an IT Analyst at M2pay, I develop front-end applications and dashboards for internal use, utilizing technologies such as HTML, CSS, JavaScript, and the Vue.js framework. My responsibilities include building and testing software, ensuring seamless integration of APIs using Postman, and maintaining high standards of code quality and performance. In addition to development tasks, I communicate with clients to understand their needs and provide software integration support, acting as a connection between technical and non-technical stakeholders. My role combines front-end development with software testing and client communication, ensuring that our internal tools and client-facing solutions are robust, user-friendly, and efficient.

Developed front-end user interfaces for several complex web applications using HTML, CSS, JavaScript, and the Vue.js framework. Leveraged Vue.js to build responsive, dynamic, and user-friendly interfaces, enhancing the overall user experience. Implemented best practices in web design and development, ensuring high performance, cross-browser compatibility, and adherence to web standards. Collaborated with back-end developers and designers to integrate APIs and ensure seamless functionality. Maintained and optimized code for better performance, scalability, and maintainability.

As an Information Technology Help Desk Technician, I provided first-level technical support to end-users by troubleshooting hardware, software, and network issues. I efficiently managed and resolved a high volume of service requests, including printer maintenance tasks, ensuring minimal downtime and optimal user productivity. My role involved installing and configuring computer systems, diagnosing software faults, resolving network connectivity problems, and utilizing Windows OS extensively. I facilitated the onboarding process for new employees by configuring and provisioning new mobile phones according to company protocols and security standards. I maintained detailed records of user issues and resolutions, contributing to a knowledge base for future reference.