Mark Olsen Email & Phone Number

Mark is an experienced Digital Business Analyst specialising in websites, digital solutions and API transactions; with extensive end-to-end project experience within Superannuation, Banking and Finance and Government. Mark leads stakeholder workshops to efficiently articulate the business case and elicit project requirements, produces accurate documentation, and has a proven record of on time solution delivery. He naturally builds trusted relationships with project teams and stakeholders, and his approach is proactive and self-managing. Mark uses Waterfall, Agile, Lean and Prince2 project delivery techniques (or the client’s preferred methodology), and ensures high usability across desktop, tablet and mobile. He can critically evaluate commercial off the shelf products, or work with developers to deliver bespoke solutions, acting as the bridge between business and technical staff. Mark is passionate about quality and customer experience.

Listed skills include Business Analysis, Stakeholder Management, Stakeholder Engagement, Sdlc, and 46 others.