Marko Pantovic Email & Phone Number

Chicago, Illinois, United States

Belgrade, Serbia

United States

Belgrade, Serbia

Dubai, United Arab Emirates

An architectural gem set on the Eastern Crescent of the Palm Jumeirah. It is a collection of just 46 apartments and 4 penthouses, every one of which is oriented to make the most of the uninterrupted views across the water, right along the skyline of the whole of Dubai.As Resident Manager I'm looking after the entire staff of 6 Housekeepers, 5 Security Officers, 2 Concierges, 2 Building Services and 2 Lifeguards, reporting directly to the CEO and the building owner.Beside regular scope of work and supervision of the staff, my daily tasks in pre-opening include communication with outside contractors, department heads, clients and owners, making sure that everything is developed and organised with highest standards.

Dubai, United Arab Emirates

Repeatedly voted the world's most luxurious hotel.Burj Al Arab suite-only Hotel offers discreet check-in within your rooms, a private reception on every floor and a host of personal butlers.As Executive Butler I was responsible for entire floor with 12 suites, coordinating Housekeeping, Room Service, Security as well as being the only point of contact with VIP guests providing them with Concierge Services, billing, refreshments, turn down service, evening amenities and many other.

Dubai, United Arab Emirates

The JW Marriott Marquis Dubai Hotel is the world's tallest hotel, a 72 floors, 355 m (1,165 ft) twin-tower skyscraper complex in Dubai, United Arab Emirates with total of 1610 guest rooms.The hotel comprises 14 food and beverage outlets, rooftop bar, a business center, conference halls and meeting rooms, an extensive banquet halls, one of the largest spa centers in Middle East region (3,700 m2 - 40 000 sq ft) as well as retail outlets, a swimming pool, and a gymnasium.As a Guest Relations Agent in Executive Lounge my duties were:- Checking in and checking out procedures- Concierge services- Guest relations services- Billing and invoicing - Delivering timely and professional 5 star service - Corresponding with managers, supervisors and other departments- Handling VIP guests and Elite Members of Marriott Rewards program- Pre arrival procedures, contacting guests, emails, transportation arrangements- In-room check ins- Handling complains - Responding to guests positive and negative feedback- Generating and preparing reports for MOD meetings- Room allocation- Connecting and engaging with guests - Collecting preferences - Building relationships with guests - Assisting in F&B part of the Executive Lounge when needed (server, busser, barman)- Excellent knowledge about food and wine

Kyllini, Greece

Olympia Riviera is a resort hotel on the sandy beaches of Peloponnese in Greece. It consist of total 4 hotels together with Mandola Rosa suites & villas which is a member of prestigious organization called "Leading Hotels of the World"​. Olympia Riviera Resort is a top destination for high profile guests looking for a perfect getaway from busy cities and public.As a Bell Captain my duties were:-Being a lobby ambassador-Greeting guests upon arrival -Handling luggage-Escorting guests to Front Desk Area-Escorting guests to the rooms-Providing transportation for guests around resort-Delivering envelopes, messages and invoices to the rooms-Managing my working area and making sure that it's clean and representative all time-Managing traffic in the lobby and hotel front driveway.-Delivering personalized service to the guest upon request.

Marriott Marquis, Atlanta, Ga, Usa

Atlanta Marriott Marquis is 3rd largest Marriott property worldwide with total of 1663 rooms, 47 guest floors, 2 restaurants, bar, Concierge lounge, 84 meeting rooms and 160.000 sq ft of meeting space.As a Front Desk Agent my duties were:-Checking in and checking out-Providing various information about the hotel services-Taking care of guests requests and needs-Corresponding with AYS, Housekeeping, Loss Prevention and Room Service in order to deliver exceptional service to the guest.-Following up on guests requests-Corresponding with my supervisors, managers and leaders about guest needs and useful information prior guests arrival-Making sure that my working area is clean, well stocked and ready for my shift.-Lobby ambassador, making sure that guests are assisted in short time period, managing check in lines for group arrivals and maintaining visibility in lobby area.

Greece

Olympia Riviera is a resort hotel on the sandy beaches of Peloponnese in Greece. It consist of total 4 hotels together with Olympia Riviera Thalasso, 5 star luxury resort.Olympia Riviera Resort is a top destination for high profile guests looking for a perfect getaway from busy cities and public.Front Desk Trainees as well as all other associates have been trained to deliver the highest level of service under all circumstances.As a Front Desk Trainee my duties were:-Being a lobby ambassador-Greeting guests upon arrival -Handling luggage-Escorting guests to Front Desk Area-Escorting guests to the rooms-Providing transportation for guests around resort-Delivering envelopes, messages and invoices to the rooms-Managing my working area and making sure that it's clean and representative all time-Managing traffic in the lobby and hotel front driveway.-Delivering personalized service to the guest upon request.

Serbia

Hotel Excelsior Belgrade is boutique hotel in downtown historic part of Belgrade, capitol of Serbia.With total of 74 rooms and 1 restaurant, Hotel Excelsior Belgrade is a perfect destination for business and weekend travelers looking for a good service, comfort room and healthy breakfast.Being a small property with total capacity of 100 guests leaves a place to its associates to deliver exceptional and personalized service.As a Front Desk Agent my duties were:-Checking in and checking out-Billing and invoicing -Greeting guests upon arrival-Providing help with luggage if needed-Answering and addressing phone calls-Recording reservations-Managing my working area-Corresponding with housekeeping and other departments-Sales-Providing information about sightseeing, directions and restaurant reservations

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Hotel Plan 2009Serbia's leading hotel school with numerous domestic and international prizes, including the one.

Mechatronics, Robotics, And Automation Engineering