Marko Peric Email & Phone Number

Cologne, NRW, DE

Cologne, North Rhine-Westphalia, Germany

• Design, development, and implementation of operational controls and driving governance across cross-functional departments
• Enabling Global Product and Engineering Organization to overcome and remove obstacles toward product development, releases and platformization of product
• Leading cross-functional globally distributed teams to manage the execution of program plans including feature prioritization and scoping, dependency management, resource conflicts, scheduling, progress tracking, issue.
• Promoting continuous improvement practices for all functions
• Defining success criteria and program health metrics, monitor data and integrate findings into future iterations
• Supporting definition and communication of vision and future strategy

Belgrade, Serbia

• Ensuring collaboration across business, product, engineering and operational teams
• Working with internal teams to assess and then decide which methodology (or a mix of methodologies), organizational structure, governance, capabilities, processes and resources are best to reach the program goals
• Support creation of product specs in partnership with Product, Design, Data, Engineering, and Research that are thorough and validated with customer data
• Defining success criteria and program health metrics. Monitor the data and integrate findings into future iterations
• Working with engineering team to understand technical capabilities of the system and define and implement upcoming improvements
• Release management

Belgrade, Serbia

• Senior Project Manager working from Strategic Initiatives Office (SIO) covering but not limited to the following activities:
• Defining the program(s) direction and managing projects of the SIO
• Defining the projects scope, budget, resources, activity plan, deadline as well as project constraints and risks
• Ensuring collaboration between teams engaged in projects, good communication and monitoring of the projects
• Operational processes design and implementation
• Active risks management while continually identifying opportunities to improve processes to reduce those risks

Serbia

• Project Manager working from Office of CTO for eFront (which was acquired by BlackRock in 2019), responsible for management of strategic projects within Technology Operations (Cloud Operations, Corporate IT.
• Managing Technology Operations projects
• Work with Technical Operations management to provide consistent project management oversight and reporting for strategic projects
• Overseeing Technology Operations Project portfolio to ensure successful project delivery
• Operational process design and implementation
• Identifying business requirements and working with stakeholders on prioritization and scheduling of the incoming requests

Belgrade, Serbia

• EMEA Project Manager for implementation of IBM's software solutions both to internal users and external clients
• Project Management and Support for Implementation of IBM's project 'Madrid' (Setup and Delivery of operational switch over program and carrier change over)
• EMEA lead for end-to-end System Integration, Testing and readiness and, User Acceptance Testing
• Providing oversight on project initiatives creating regular status reports
• Coordinating operational support and issue resolution required for project delivery
• Identifying business requirements, contractual obligations and monitoring project execution

Belgrade, Serbia

• Managing implementation of country IT projects and infrastructure changes according to specifications and procedures from global IT Ops and Solutions organization
• Managing Call Centre Client implementation projects
• Coordinating the operations and maintenance of departmental/regional production and administrative applications
• Overseeing IT spend for desktop, laptops, mobile phones, printers and the services required to support them
• Responsible for implementation of security policies and measures defined for this purpose as well as monitoring compliance
• Maintaining close working relations with representatives of Contractors and Technology partners for new service/equipment quotes, after-sales licenses and warranty support

Serbia, Belgrade

• Managing execution of internal IT projects and infrastructure changes in agreement with senior management and the company requirements.
• Overseeing and coordinating representatives of Contractors and Technology partners regarding project(s) realization, new service/equipment quotes, after-sales licenses, and warranty support.
• Documenting and analyzing all incoming support requests from users and making regular reports, data back-up, and improvements suggestions to higher management.
• Coordination of setup and support for networking hardware, workstations/laptops, software/hardware, printers, and mobile devices executed by internal employees, 3rd party vendors, and support specialists.
• Point of contact for all user issues including documentation, network troubleshooting, e-mail troubleshooting, user backups & restores, cuber security maintenance & Windows updates.
• Windows Server Administration, Active Directory Administration, and Server Backups.

Serbia, Belgrade

• Technical support for IKOM Internet services. Providing technical assistance to company’s clients regarding their internet connection.
• Providing help to residential and business clients to solve connection problems and problems with their IT equipment in general.
• Setup and support for IKOM network cable modems and routers (TP Link, Cisco, Thomson, Scientific Atlanta).
• Setup and support for Windows, Linux OS and IKOM network monitoring software.
• Administration and resolution of technical issues for IKOM online user networks.

Bachelor’S Degree, Project And Innovation Management, 8.29/10

Computer/Information Technology Administration And Management

Gymnasium Graduate, Natural Sciences