• Design, development, and implementation of operational controls and driving governance across cross-functional departments• Enabling Global Product and Engineering Organization to overcome and remove obstacles toward product development, releases and platformization of product• Leading cross-functional globally distributed teams to manage the execution of program plans including feature prioritization and scoping, dependency management, resource conflicts, scheduling, progress tracking, issue resolution, product release, and maintenance • Promoting continuous improvement practices for all functions• Defining success criteria and program health metrics, monitor data and integrate findings into future iterations• Supporting definition and communication of vision and future strategy• Driving quarterly and yearly roadmap/OKR planning and across-company alignment• Release management

• Ensuring collaboration across business, product, engineering and operational teams• Working with internal teams to assess and then decide which methodology (or a mix of methodologies), organizational structure, governance, capabilities, processes and resources are best to reach the program goals• Support creation of product specs in partnership with Product, Design, Data, Engineering, and Research that are thorough and validated with customer data• Defining success criteria and program health metrics. Monitor the data and integrate findings into future iterations• Working with engineering team to understand technical capabilities of the system and define and implement upcoming improvements• Release management• Working with engineering and research teams to understand new technologies on the horizon and provide feedback to better align research with customer needs• Stakeholder and communication management• Identify and surface any bottlenecks and impediments that could slow the program’s momentum• Support teams through their quarterly planning: identify and address dependencies, help teams define scope and schedules, and coordinate release planning• Facilitate decision-making around changes to project scope, timeline, quality, and cost• Enable continuous improvement, ensuring findings are captured, shared, and integrated• Supporting definition and communication of vision and future strategy• Drive customer engagements and ensure their platform success• Managing team of Scrum Masters, Project Managers and Operational Support Manager• Reporting management

Senior Project Manager working from Strategic Initiatives Office (SIO) covering but not limited to the following activities: • Defining the program(s) direction and managing projects of the SIO• Defining the projects scope, budget, resources, activity plan, deadline as well as project constraints and risks • Ensuring collaboration between teams engaged in projects, good communication and monitoring of the projects• Operational processes design and implementation• Active risks management while continually identifying opportunities to improve processes to reduce those risks • Implementation of Agile Methodologies in projects performed by SIO teams • Resource and Operational management

Project Manager working from Office of CTO for eFront (which was acquired by BlackRock in 2019), responsible for management of strategic projects within Technology Operations (Cloud Operations, Corporate IT, Information Security, SL3) covering but not limited to the following activities: • Managing Technology Operations projects • Work with Technical Operations management to provide consistent project management oversight and reporting for strategic projects • Overseeing Technology Operations Project portfolio to ensure successful project delivery • Operational process design and implementation • Identifying business requirements and working with stakeholders on prioritization and scheduling of the incoming requests• Resource management • RFP/RFI management • Identifying opportunities for improvement and providing recommendations for optimization • Develop KPI’s to measure performance of the project delivery• Ensuring timely and clear communication of updates to all the stakeholders

• EMEA Project Manager for implementation of IBM's software solutions both to internal users and external clients • Project Management and Support for Implementation of IBM's project 'Madrid' (Setup and Delivery of operational switch over program and carrier change over)• EMEA lead for end-to-end System Integration, Testing and readiness and, User Acceptance Testing • Providing oversight on project initiatives creating regular status reports • Coordinating operational support and issue resolution required for project delivery• Identifying business requirements, contractual obligations and monitoring project execution • Using data driven facts to identify opportunity for continuous improvement and provide recommendations for optimization

• Managing implementation of country IT projects and infrastructure changes according to specifications and procedures from global IT Ops and Solutions organization• Managing Call Centre Client implementation projects • Coordinating the operations and maintenance of departmental/regional production and administrative applications• Overseeing IT spend for desktop, laptops, mobile phones, printers and the services required to support them• Responsible for implementation of security policies and measures defined for this purpose as well as monitoring compliance• Maintaining close working relations with representatives of Contractors and Technology partners for new service/equipment quotes, after-sales licenses and warranty support• Monitoring and assisting when necessary to ensure effective coordination of first-line corporate and global IT Ops services to users• Providing administration and maintenance of IT hardware and software in conjunction with regional and global IT Ops team

• Managing execution of internal IT projects and infrastructure changes in agreement with senior management and the company requirements. • Overseeing and coordinating representatives of Contractors and Technology partners regarding project(s) realization, new service/equipment quotes, after-sales licenses, and warranty support.• Documenting and analyzing all incoming support requests from users and making regular reports, data back-up, and improvements suggestions to higher management. • Coordination of setup and support for networking hardware, workstations/laptops, software/hardware, printers, and mobile devices executed by internal employees, 3rd party vendors, and support specialists.• Point of contact for all user issues including documentation, network troubleshooting, e-mail troubleshooting, user backups & restores, cuber security maintenance & Windows updates.• Windows Server Administration, Active Directory Administration, and Server Backups.

• Technical support for IKOM Internet services. Providing technical assistance to company’s clients regarding their internet connection. • Providing help to residential and business clients to solve connection problems and problems with their IT equipment in general.• Setup and support for IKOM network cable modems and routers (TP Link, Cisco, Thomson, Scientific Atlanta).• Setup and support for Windows, Linux OS and IKOM network monitoring software. • Administration and resolution of technical issues for IKOM online user networks.