Technical Support Engineer
CurrentAbout the RoleAs a Level 1 Technical Support Engineer at DXFeed, I provide first-line technical support for our market data solutions and APIs, ensuring clients receive timely and effective assistance with their data integration needs.Key Responsibilities- Provide technical support for DXFeed's market data solutions, handling client inquiries and troubleshooting integration issues- Monitor and respond to support tickets, ensuring timely resolution of client technical challenges- Collaborate with development teams to investigate and resolve complex technical issues related to market data delivery and API functionality- Document support cases and maintain knowledge base articles to improve support efficiency- Assist clients with API implementation questions and provide guidance on best practices for data integrationTechnical Skills- Experience with financial market data systems and APIs- Understanding of financial data formats and protocols- Proficiency in technical troubleshooting and problem-solving- Knowledge of REST APIs and web services- Familiarity with programming concepts and common development environments