Mark Squire Email & Phone Number

Seattle, Washington, Us

Led technology training for a staff of over 200 in a non-profit Eldercare environment. Designed, developed, and taught instructor-led trainings, online synchronous trainings, and asynchronous courses. Developed job aids, instructor manuals, and participant handouts. Asynchronous courses were developed using TechSmith Camtasia.Developed formative and summative evaluations. Aligned courses with organizational and behavioral goals. Trainings included:• HIPAA• Microsoft OneNote for Windows 10• Microsoft OneNote for iPhone• Microsoft Planner• Microsoft Access• CadCare (online EMR)• Proprietary web-based database• Alarm System Created organizational HIPAA policy. Project manager for implementation of helpdesk and Behavioral Health EMR systems. Assisted staff to complete their work effectively and efficiently through the use of technologies. Provided technical support and hands-on training to all agency staff on a variety of systems such as desktops, laptops, printers, video conferencing equipment, and iPhones.

Seattle, Wa, Us

Provide students with clear and understandable education as an approachable teacher for the ‘Information Management and Technology in Sports’ course. Course is taught online asynchronously using the Canvas LMS. Materials are produced in Panopto and VoiceThread. Effectively adapt advanced technical concepts to be understandable and memorable for non-technical professionals.Previously taught Introduction to Computing and Introduction to Data Bases in the UW Clinical Informatics graduate program.

Seattle, Wa, Us

Supported a staff of over 30 users geographically dispersed across the United States. Support also included a customer base that includes approximately 2600 end users in 200 school districts throughout 30 States. Led all administration, improvement, streamlining and optimization of IT resources utilized by internal and external end users. Developed and implemented the full scope of IT policies and procedures. Liaised with technology vendors to include their identification, selection, performance management, and maintenance of ongoing relationships. Developed and implement all IT policies and procedures (architecture, security, disaster recovery, purchasing, etc.) to meet Center’s and UW’s standards.Provided technical support for Windows and Mac computers, iPhones, videoconferencing, and network connectivity.

Seattle, Wa, Us

Managed Infrastructure, Web, Media, Education Technology, and Help Desk Departments. Addressed tier 2 and 3 issues requiring escalated support. Oversaw purchasing and inventory control of hardware and software. Managed vendor relations. Applying user-centered technology as program manager, developed, implemented, and supported new and existing IT functions and services. Created and implemented strategic technology plan.

Seattle, Wa, Us

Embracing leadership responsibilities after previous service experience, earned the opportunity to lead an IT team while eliminating various areas of underperformance.Notably drove the development and rollout of a modern and user-friendly website for the School of Nursing, eventually regarded as a template for other University programs.

Seattle, Wa, Us

Upheld the full scope of responsibilities associated with Helpdesk Management, including hands-on leadership of teams involved in troubleshooting and technical support. Maintained a stable and secure work environment across 200 users with 600 computers.

Seattle, Wa, Us

Provided and/or managed all pre-award support for research extramural grants. Train and oversee staff working on proposals, coordinate with PIs, lab and other faculty, and coordinate with other University offices, other agencies and sponsors. Set up and improved systems, tools and files related to proposal submission. Managed all administrative support for research extramural grants from the first contact with sponsors thru closing with Grants and Contract Accounting. Ensured compliance and effective records management. Assisted department administrator in planning and managing resources and improving efficiency related to research grants, to include personnel, space, funds, technology, and communication.

Certificate, E-Learning Instructional Design

Msim, Information Management