*include but not limited to:Scan daily if the cover is required. Minimum 7 scanners going (in exceptional circumstances there will be more)Training of staff (or ensuring there is a buddy who can train them)Monitoring productivity - letting Supervisor know of any variancesWorking with underperforming scanners on improving their stats - feedback to Supervisor the outcomesProcessing urgent filesFixing any work returned from QA and rescansSupporting QASupporting printingEnsuring there is enough work for the scanners - monitoring box levels and liaising with check in teamConsulted with Site Lead when it comes to on-boarding or exit of staffTaking holiday forms for processing at a team meeting - passing on the approved or rejected forms back to requestorsEscalating issues with staff where you've tried to resolve it but was unable toChecking Sign In portal daily for Bedford, making sure everyone signed in and out of the buildingEnsuring there is enough stock for print and scan team, escalating any shortages to the helpdeskBasic maintenance of the scanners, making sure they're being hoovered and cleaned. Opex call outs when requiredInforming supervisor of any call outs and passing on the details for the log of issuesInvestigating datixes relating to the scanning or print services and giving the feedback to Site LeadMonitoring workflow and SLAs as and when required to coverVoiding empty stacksEnsuring the building is locked up properly at the end of each shift

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High volume and... high volume "maintenance"

Including but not limited to: ■ Daily assessment of volume requirements, forecasting, and planning upcoming recruitment campaigns■ Induction training and conducting refresher training as per clients’ needs■ Regular review meetings with the client to understand and communicate business changes■ Managing the weekly payroll process, ensuring accuracy■ Implementing and managing administration processes such as change requests and absences■ Collating, analysing and managing site performance against critical metrics, reporting to senior management monthlyConstantly identifying areas of process improvement and implement strategies to overcome obstacles.