Mark O'Toole Email & Phone Number

Developing and leading a team in Germany along with building a support structure through wider international business. Helped deliver +30% YOY increase in market share along with creation and execution of annual OGSM/OKR’s.- Ensure strategic domestic vision aligned with company level vision. - Business critical decision making.- Manage full P&L.- Strategy and business planning for the German market.- Team Leadership and coaching.- Reporting updates to international leadership.

Right hand to the country managers providing real time business insights and strategy by market. Working across all international business units to ensure all KPI's met, while highlighting opportunities/dependencies/risks to general manager and finance.- Forecasting by market for monthly/annually and budget planning.- Ensure seamless execution on all projects throughout Region across all functions.- Working closely with Finance on monthly forecasting and strategy by market.- Setting weekly reporting and Team meeting cadence.- Ensure culture of the organization is held to high standard.

London, United Kingdom

Managed all aspects of fulfilment including the fulfilment teams (Last Minute Services team and fulfilment operations). - Assisted in delivering 3 years of 100% YOY $ growth in Field Operations Team- Development and operationalising of KPI’s within the Team- Carrier relations/negotiations- Maintenance of internal tools and fulfilment shipping windows- Leading Field Operations Team- Major Event Planning and Project Management

Managed the UK Field Operations Team.- Built team up to 8 people from 3.- Developing and ensuring department KPI's are reached- Major Event Management and Planning- Team development and coaching

Planning and operational role within Field Operations.

London, United Kingdom

Role was varied on a day to day. Allowing buyers buy and sellers sell till as close to event time as possible. Face to face customer experience in a very high paced environment.

Dublin

General support and sales on the UK market place www.stubhub.co.uk

Instalation and configuration of new NCT hardware.

Worked on a number of projects doing wordpress set-ups and HTML/CSS development.

The role involved the support and integration of the Flexcube application. This application is produced by an offshore third party company. This involved daily interaction with both offshore and onsite representativesResponsibilitiesDealing with raised errors. Locating and diagnosing errors when they occurred both from reports and logs from daily batch jobs. Problem management lead for our team involving management and allocation through internal ticket management system.Documentation of new and old processes. Support of the test team, involving substantial use of SQL ServerControl of the IIS environment.

Dealt with first level IT support for all AIB staff. This was done both on the phone and by mail. This entailed problem solving and escalation where appropriate. I took the lead in a number of projects which improved day to day operations in the Service Desk.