Mark Ouyang Email & Phone Number

Providing sales expertise, training, and operational consulting services to small and medium sized businesses. Clients include Michael Baker Jr. Inc., ValueNetworks LLC, Momentus Corp.

San Jose, California

Collaborating with a team of senior business/data analysts, tracked and documented what Cisco data systems, processes, and tools could be utilized for the Data Foundation’s Software Licensing Metrics project.• Provided subject matter expertise how Smart Licensing, Smart Products, and Smart Accounts worked.• Tracked findings and discoveries on the existing software entitlement, fulfillment, product access key registration, and license key generation of Cisco’s Collaboration products.• Created final drafts of the Minimum Viable Product v1 Quick Start Guide and User Guide.

San Jose, Ca

Dual Role/50% split responsibilities: Business Analyst - Reviewed, analyzed, and submitted Salesforce.com business tool enhancement requests. Provided program and subject matter expertise for the Next Gen Configuration to Estimates tool migration project. As a Partner Training Manager - Revised and enhanced over 3 hours of Smart Licensing/Smart Account training content. Delivered over 35 Smart Account module 1,2, and 3 and Smart Account ELA training sessions to Tier 1 partners and Cisco internal sales.

San Jose, Ca

Delivered Salesforce.com tools training to Cisco's internal sales teams, focusing on "Quote-to-Order" business processes. Trained Account Managers and System Engineers on roles and responsibilities when using Salesforce.com to create opportunities, quotes, configuration sets, request discounts and collaborate with partners.

Loomia offers content discovery and recommendation services to media/ publishing companies and eCommerce web sites.

Responsible for ensuring customer receives maximum value from Clickability's software as a service offerings. Understand customer's strategic objectives, business model and value proposition. Drive customer success, satisfaction, renewals and referrals, by serving as the key liaison between the customer and Clickability.

Developed sales tools and training programs for Everdream's field sales and professional services teams.- Solutions Overview Flash demo- Technical Training Bootcamp for client engagement managers- Sales & Partner support website

Educate and provide sales tools to help NetManage field account executives, system engineers, and partners more effectively sell NetManage solutions.- Product Sales Training- Selling Skills Training- Application/ Vertical Market knowledge

As a Technology Alliance Manager, managed Siebel, SAP, ATG, and IBM Strategic Alliances, driving all partnership related activites using a systemic, co-development, co-marketing, co-selling, and co-delivery methodology.As the Sales Training Mgr, managed and delivered the Documentum University New Hire Program and Quarterly field sales training programs, infusing the programs with internet technologies content and thinking.

Channel Program Mgr. - Ensured channel readiness to sell Netscape products. Worked collaboratively with product marketing, sales, operations, & training to produce integrated product upgrade policies, pricing, packaging, and curriculum paths.Sr. Mgr., Sales Training - Established and managed the team for delivering two key quarterly programs: New Hire Sales Rep and Quarterly Field Rep training. Introduced and established Netscape's selling skills methodology and weekly selling skills reinforcement.Program Mgr, Enterprise Deployment - Managed program identifying deployment obstacles affecting Netscape's largest enterprise customers. Identified, recommended, and drove the creation of solutions to speed the deployment of Netscape software with a cross functional team.Sales Training & Development Mgr. - Developed & delivered Netscape's first New Hire Sales Training Program. Responsible for the design, development and delivery of Netscape product sales training curriculum.

Managed several sales support programs including New Hire Sale Training, Selling Skills, and Presentation Skills training. Supported System Engineer and Worldwide Sales meeting programs.

Sold professional and system integration services to Pacific Bell.

Sales of McDonnell Douglas CAD systems for architects, engineers and the geographic information systems market.