Aleksandr Markov Email & Phone Number

● Consulting: ITSM, HR, CS, Sales. ● Completed 10+ business optimization projects using Agile and Waterfall methodologies, resulting in significant improvements in customer satisfaction (reduced the number of escalations to 0), managed several external audits (DPA, SOC1). ● Highlights: ● HR optimization project. Business result: number of HR specialists managing 20k HC reduced by 400 (by 50%).● Successfully negotiated and implemented a 20% rate increase for key client projects.● Successfully led ITSM implementation projects for a global trading company, ensuring the full scope of ITSM processes were completed within six months, on budget.

Воронеж, Воронежская Область, Россия

● Directed an international team of 14 engineers, overseeing resource planning, KPI management, stakeholder communication, business cases preparation and defending, and forecast analysis. ● Succeeded the transformation of a team to a new model with productivity improved by 10% and a 20% HC reduction.● Pioneered development and implementation of a Business Continuity Plan (BCP) for 100+ HC department.● Drove a 20% increase in revenue by attracting new customers and optimizing resource management.

Voronezh, Russia

● Provided leadership in coaching, mentoring, task management, and handling customer escalations.● Contributed to innovation initiatives at the company level and was recognized for process improvement efforts.● Highlight: Our team faced a challenge due to a lack of knowledge in a specific area, and there were no available training programs to address this gap. I negotiated an agreement for more experienced team to mentor our engineers in this area, resulting in success rate increased by 15%.

Managing SW and HW problems, working with RnD. Customers in Europe, CIS. Over-achieved KPIs, had recognitions internally and externally for excellent work.

Voronezh

Network implementation, reconfiguration, Python. Took new challenges, including coding and implementation activities beyond the role's responsibilities. The team was recognized for an important project completed ahead of schedule.

Voronezh, Russia

Network implementation, reconfiguration, upgrades, business trips, remote work.Learned new technology in 2 months and completed an implementation project for it.

Khabarovsk, Russia

Huawei, Nokia, Ericsson network monitoring. Onboarding, team mentoring.

Khabarovsk, Russia

Network maintenance. Subcontractor control.

Master'S Degree, Optical Fiber Communications Engineer

Bachelor'S Degree, Criminal Justice/Law Enforcement Administration