Run Team Manager
CurrentManaging a team of 8 Project Engineers and Implementation Specialists focusing on project backlog, ensuring adherence to standards and quality of deliverables. Determining appropriate throughput levels and tracking the team’s progress on defect eradication, determining appropriate actions to meet customer application SLAs for issue resolution based on severity and business priorities and tracking the team’s effectiveness to these goals. Total annual revenue of managed projects is over $12M.Key responsibilities:- Coordinate between departments to enable the team to perform at their best.- Build strong relationships with customers. - Monitor issue backlog and prioritize team deliverables toward SLA achievements.- Review functional and design specifications to ensure full understanding of individual deliverables.