Tasked with developing a comprehensive technology strategy, overseeing IT governance and risk management, managing projects and vendors, and planning technology infrastructure. Additionally, responsible for identifying and implementing new technologies to enhance business processes and boost efficiency.

Tasked with developing a comprehensive technology strategy, overseeing IT governance and risk management, managing projects and vendors, and planning technology infrastructure. Additionally, responsible for identifying and implementing new technologies to enhance business processes and boost efficiency.

CenterLight Health System’s PACE program is a Medicare and Medicaid program that helps people meet all of their health care needs in the community instead of going to a nursing home or other care facility.• Reduced the 2018 IT OPEX budget to ~$6million from 2017’s ~$13.5million.• Successfully outsourced on-site IT technical services and support. • Decommissioning and replacing all legacy business applications with cloud-based solutions (CareCompass: Clinical and Claims. Workday: Financial, HR and Material Management.• Implementing Microsoft Office365 (E3) – includes moving on-premise Exchange, Active Directory and File Shares to Azure.• Successfully implemented HIPAA compliant security enhancement and risk mitigation program.s• Implementing CASB (Cloud Access Security Brokers) - cloud-based security policy enforcement points, placed between cloud service consumers and cloud service providers to combine and interject enterprise security policies as the cloud-based resources are accessed. CASBs consolidate multiple types of security policy enforcement. Includes authentication, single sign-on, authorization, credential mapping, device profiling, encryption, tokenization, logging, alerting, malware detection/prevention and so on.• Replaced PBX and analog phones services with VOIP.• Implemented VOIP based call center.• Replacing error-prone legacy reporting with fully automated KPI driven Business Intelligence analytics and metrics (using Talend ETL, SQL, Tableau) assuring absolute data integrity facilitating informed decisions.• Reduced 2017 IT headcount from ~45 to 14 and on target to reduce the 14 headcount to 8 by 3QTR2018

NHCA offers exceptional nursing and short-term rehabilitation to thousands of patients throughout the Northeast, staffing more than 8,000 professional caregivers, nurses and support team members in seven states (40 facilities / 5,100 beds). NHCA is also a holding company horizontally integrated with Constellation Health Services (multi-state home care, hospice and palliative care services) and with Physical Therapy Solutions (multi-state rehabilitation program management and therapy staffing). • • Reduced year-over-year IT OPEX, reduced IT headcount from 14 to 4.• Effectively migrated from a full on-premise IT environment to 100% cloud-based IT model • Successfully outsourced on-site IT technical services and support. The outsourced vendor provides single-point-of-contact support of all IT related needs: Help Desk queries, role-based user credentialing, equipment procurement / provisioning, workstation monitoring (via proprietary agents, anti-virus -malware), mobile devices management, laptop encryption, infrastructure (WAN, LAN, Wi-Fi) management / monitoring.• Successfully implemented NHCA’s cloud based EHR (Point Click Care – Clinical, CRM and Billing) application suite.• Refreshed NHCA’s IT infrastructure (WANs, LANs, Wi-Fi).• Replaced myriad spreadsheets with fully automated KPI driven Business Intelligence analytics and metrics (using Talend ETL, SQL, Tableau) assuring absolute data integrity facilitating informed decisions.• Successfully implemented HIPAA compliant security enhancement and risk mitigation programs.• Replaced PBX and analog phones services with VOIP.

• Implemented a COLO with all servers refreshed - a core Business Applications SaaS remote-hosting relationships.• Implemented an ITIL based Technical Services Help Desk, Tier 2 / 3 Support team, ITIL based Change / Release Management structure and teams• Refreshed entire Data network to a fully meshed MPLS / DMVPN WAN and replaced all network equipment all configured to industry best practices• Upgraded EOL Citrix 4.5 to Citrix 7.1, implemented Office 365, redesigned and rebuilt Active Directory • Business Applications Operations and Support:• ERP (Lawson, MHC, Kronos)• Implemented Long Term Care – Sigma Care (nursing home EMR), Reliable (billing), McKesson Horizon (CHHA), etc.

Accomplishments include:• Revamped all clinic operational functions, policies and procedures assuring full compliance with New York State's Office of Mental Health (OMH) regulations • Prepared various certification and recertification applications • Implemented an Electronic Medical Records (EMR) technology platform • Implemented OMH’s clinic restructuring initiative• Designed and implemented a comprehensive Utilization Review process that assures adherence to documentation and charting regulations, via robust deficiency resolution monitoring • Designed and implemented policies regarding proactive client relations, including admitted clients, waiting lists and fees • Designed and implemented policies regarding staffing and staff relations via measurable goals• Designed and produce daily / weekly / monthly / quarterly and annual census, session statistics, therapist productivity, revenue and receivables reporting• Revamped, in collaboration with Fiscal department, the end-to-end billing process to ensure proper billing practices and revenue recoveriesAdditionally, performed in-depth operational efficiency reviews of various Ohel agency programs (Development, Transportation, IT and Lifetime Care / Supplemental Needs Trust) resulting in operational restructuring and significant cost savings. Concurrently serving as the co-director of Ohel’s IT operations.

Responsible for all IT related Services Delivery functions, encompassing: IT Controls, Security Administration, Network / Voice, Production and Disaster Recovery Data Centers, Help Desk / Production Support, Change / Release Management, Desktop / Trade Floor Support – sustaining ING’s Americas Wholesale Banking regional businesses.

Responsible for all IT, resourcing and budgets sustaining Citi’s Investment Research’s multi-faceted local, regional and global platforms. Disparate authoring/publication/distribution platforms replaced by single fully integrated multi-million dollar Global Authoring/Distribution application suite including automating the entire submission, approval and distribution workflows. Managed development and support resources in NY, London, Dublin, Sydney, Tokyo and Hong Kong. Implemented a 24/7 Help Desk – outsourced QA unit to a CMM5 vendor based in Mumbai and Chennai, India.

Independent advisor to a high volume gold jewelry production/distribution firm. Re-designed, developed and implemented IT systems/ operational processes; consolidated disparate operational processes into a single best practices process; oversaw renovation consolidating all operations and sale into a single facility.

Developed and implemented Capco’s global strategic IT architecture, integration engineering, standardized production operations and plans aligned to support various business units (via 24x7 ‘follow the sun’ approach); instituted strict budgetary controls and people management. Significant accomplishments included: project planning thru delivery disciplines, change management, SDLC Standards & Procedures; Service Level Agreements; created integrated web enabled PeopleSoft enterprise application suite; systems capacity and performance monitoring and reporting; implemented security policies/practices; continual vendor re-negotiations to assure best price/performance; global network and data centers monitoring to assure a synergistic operating environment; standardized desktop/server infrastructure and administration onto Microsoft’s product suites; VPN; VoIP; disaster recovery/business continuity plans; global help desk.

Responsible for all middle and back-office applications common to the global Capital Markets product suite. Strategy entailed replacing product specific applications with cross-product Common Applications. Developed a logically designed, highly normalized transaction data store fed by product trading applications facilitating subsequent transaction processing. Responsibilities included: Strategy development; Process mapping; Functional decomposition; Ecommerce and tech trends; Monitor outsourcing relationships with CMM-5 organizations; Managing an $28 million capital budget / 150+ internal and external resourcesMajor accomplishments: Replaced myriad unstable mainframe and client-server Cash Reconciliation systems with a single vendor supplied product (accessible via an intranet); Replaced a significant portion of End User Developed rate processing spreadsheets with a robust Rate Server that manages and publishes real time market data facilitating the Inception & Rate Reasonability process

• Developed a single integrated global Foreign Exchange IT strategy• Managed all North American based Foreign Exchange systems (mainframe and client server)• Production systems support• Y2K /EMU remediation• Managed a $14 million capital budget / 40+ internal and external resources

Citibank’s Warrant product makes market in Currency, Index, Single Stock, and Interest Rate Warrants, with trading centers principally located in Frankfurt, Milan, London, Tokyo, Paris, Madrid, Lisbon and Vienna. In collaboration with my partners, the Senior Global Warrants Business and Operations managers, managed to quickly turn the business around from a losing venture (wrote off $75 million in 1997) to a key revenue generator (earned $200M+ dollars in 1998; and $400+ million in 1999). Managed milestone events – relationship management, implementation and production support – associated with the Warrants front-, middle- and back-office mainframe, and client/server platform and web-enabled based applications. Developed application development (SDLC) best practices methodologies. Accomplishments included: Stabilized applications and processing to sustain current and anticipated transaction volumes; Implemented strict SDLC and Change Management disciplines; Managed a $30 million capital budget/175+ internal and external (outsourced offshore) resources; Constructed a world class SEI4 Technology team in London, Frankfurt and Milan; Implemented Euro conversion, Y2K remediation and Six Sigma quality program and performance metrics

Responsibilities included:• Implementing technology standards for the disparate CFC/CCC global business entities• Supporting these technologies in New York, Chicago, London, Tokyo, Singapore and Taiwan• Managing a 2.5 million dollar capital budget /10+ internal and external resourcesMajor accomplishments included:• Designing and implementing a global IT strategy• Stabilization of the data center, telecommunications, and vendor environments• Design, development and implementation of a global Order Entry System