I identify customer needs, present solutions and then develop and manage those projects for customers who could use Optical Metrology tools in various testing. As Account manager I report outcomes, and maintain customer satisfaction leading to repeat business.For a full list of responsibilities see: https://shorturl.at/fklzU

- Design and execute various operations and sales projects to improve and grow the business. - Completed both in person and remote projects.- Consume some of the best bagels on earth.

- Generate new business, forecast, sell, manage invoices and ensure the successful delivery of Tesla products sold in Colorado and Washington. - Address customer inquiries by reviewing and translating technical documentation to facilitate a seamless experience across multiple teams (sales, financing, licensing, service, parts, and transportation).

- Maintained top-tier customer satisfaction rating in both Colorado and Washington (according to NPS satisfaction surveys).- Track and manage inventory of Tesla vehicles and Tesla-purchased trades.- Perform high precision inspections and repairs of vehicles.- Act as a liaison between all parties (customer, sales, service and manufacturing).- Licensed in Colorado to conduct sales in compliance with all Colorado laws.

- Advised individuals and businesses on product integration and pricing and answered all questions about technology and incorporating technology into businesses- Lead in customer satisfaction in both store and region by serving the highest number of Watch, Headphones and Mac customers- Audited and tracked millions of dollars in inventory under strict time constraints to prevent product loss- Transformed store overnight to support new critical product launches with new marketing materials. Performed essential maintenance on demo products to maximize impact on new customers- Identified hardware and software failures and perform repairs on devices; consulted on replacement purchases- Served on Visuals Team responsible for preparing the store for new product launches and product refreshes

- Served over 4,000 customers per year on iPad, Apple Watch, HomePod, AirPod and Beats; aided customers with software troubleshooting, hardware repair/replacement and setup instruction- Ranked in the Top 10% of all Denver Genius Bar Staff in customer satisfaction- Acted as liaison between B2B sales team and technical support team: generated tens of thousands in new customer leads for the B2B team

*Summer Seasonal- Managed operations for one of the country’s premier summer camps, planning and successfully executing events across 300 acres, organizing 150 events under budget and creating lasting partnerships with external vendors. - Streamlined internal requests, purchase orders, and invoices in order to administer a budget of over $400,000 and supply all needed equipment. - Identified IT bottlenecks, prepared technical documentation, and proposed site-wide solutions that addressed network accessibility and performance that were later implemented. - Prepared accurate data and created a file system of I-9s essential for the successful completion of federal and state audits of the E-Verify system for 200+ staff.

- Ran daily operations (Sales, HR, IT, etc.) for a 20,000 sq. ft. coworking and event space in Downtown Dallas, TX. Acted as CEO when owner was remote.- Set and managed towards KPIs (i.e. revenue, memberships, etc.) - Coordinated all contractors (construction, IT, food vendors etc.) - Ensured the availability of fiberoptic internet to all tenants in the 20,000 sq. ft. workspace- Sold, planned and managed events in 10,000 sq. ft. space for hundreds of people- Managed all external contractors (construction, IT, food vendors etc.) and communicated operational status for metrics and goals. Emphasized building relationships to create lasting B2B partnerships.

Selected from a competitive applicant pool for an eight-week program focused on creating the best startup employees. The course features practitioner-led instruction as students participate in industry-relevant labs, and work on-site in local startups to solve problems.The Sales and Account Management prepared me for a sales, account management or business development role at a startup. This class covers:- Inbound Sales- Qualification and quantification of inbound leads- Outbound Sales- Prospecting, cold calling, and scripting and best practices- Handling objections in inbound and outbound situations- Closing skills- Shadowing a salesperson/account manager or business development person for the day- Using Salesforce to track and close leads- Business Development & Strategic Partnerships- Developing partnerships, obtaining financing or getting acquired- Relationship Management- Enterprise Sales- How to sell when a product is pre-production

- Ensured smooth operation of all AV/IT equipment such as critical confidential data servers at over a dozen sites in Boston headquarters and other remote locations- Coached VIPs (including the CEO) on new equipment, software and systems such as operating systems and phone security software- Performed complex hardware modifications and repairs on Lenovo and Dell computers to improve lifespan and save money - Supported The Bridgespan Group a non-profit management consulting firm

- Upheld compliance with International AEPi standards and risk management procedures- Planned and managed philanthropy and social events- Provided mentorship to a brotherhood of 36- Chaired weekly chapter meetings and Executive Board meetings

•Served a leadership role in Wesleyan’s first Pre-Law society•Planned guest speakers, LSAT study groups, student panels and current events discussions

- Guided students through the lengthy judicial process by researching violation consequences and explaining format and strategies for successful outcomes

- Managed student support staff in charge of employee managed and crafting HelpDesk policy- Repaired computers and internet networks at over 80 locations- Beta tested new all-campus software and updates- Acted as the site administrator for student group pages- Made hiring decisions- Help create campus-wide IT policy

- Successfully lobbied for the creation of the committee to the CIO of Wesleyan University- Chaired all meetings during the 2009-2010 academic year- Crafted IT security procedures and bandwidth allocation policies- Spearheaded the transition from WebMail to Google Applications for Education- Expanded the student directory and student resources for mobile phones.

- Mediated conflicts between residents- Planned and coordinated community-wide events exploring Judaism - Helped organize weekly campus-wide Shabbat servicesThe Bayit is a house devoted to exploring Jewish faith, traditions and history.

- One of four student representatives who used survey data to improve transportation options- Brought ZipCar vehicle-sharing program to campus- Organized off-campus bus transportation for students returning to New York and Boston during breaks- Overhauled the campus shuttle system by modifying routes to improve make buses equitable and trackable

- Overhauled UX/UI- Developed growth strategies and pricing models- Engaged in marketing and customer outreach via social media, cold calls and emails- Provided account managment and customer service- Engaged in marketing and customer outreach- Tracked website usage analytics and social media publicity - Worked on business development such as growth strategies and pricing models•Aided in the transition of the site to Web 2.0 aesthetics

- Organized a City of Middletown mayoral debate on campus between the Democratic and Republican candidates- Crafted academic policy- Performed voter outreach for polls and elections and engaged in assembly publicity.

- Mentored children ages seven through twelve - Adult responsible for children 24/7 and lived with campers in the bunks- Engaged in daily activities (hikes, arts, and sports)

Conducted donor outreach, performed funded research on separation practices of disability students in school systems; as assistant to the national managing director, created training materials for national organization institute for project mentors, performed daily office functions, created data base of contacts and donors

Created film ideas, conducted research and assisted with daily operations.