Mark Pafume Email & Phone Number

New York, New York, Us

Enabling the world's most prestigious companies to drive their cultures of learning and open communication with our secure, intuitive and easy to access platform.

Carson City, Nv, Us

Set revenue and growth strategy. Oversee Sales, Marketing and Product Management group.

Oklahoma City, Oklahoma, Us

Create and execute the vision and strategy for customer support. Develop a deep bench for department and company leadership while driving growth and scalability through driving the implementation of customer centric processes.

Bringing global business solutions to local business needs.

Provided leadership, coordination, and development for applications engineering, project management, inside sales, customer service, and order management teams in Oklahoma City, Oklahoma; Houston, Texas; Edmonton and Calgary, Canada; Monterrey, Mexico; and Coimbatore, India. Served on strategic planning and teams for plant openings, transitions, and market initiatives. Designed, implemented, and sustained global channel management strategy. Drove results through KPI identification and tracking. Acted as mentor and coach to elevate all team members. Designed, improved, and maintained commercial business processes. Managed, negotiated, and ensured performance to contractual agreements. Maintained pricing and margin strategy.· Implemented standardized qualitative opportunity rating system to drive project quotation win rate from 4% to 18%.· Created global order management team in Coimbatore, India, reducing processing time by 50%, cost by 45%, and order entry errors from over 20000 DPPM to 610 DPPM in first year.· Reduced contract review and order processing time from 28 days to eight days.

Oklahoma City, Ok, Us

Led and managed inside sales and supply chain management organization. Designed and implemented process for integrated quotation into delivery commercial management. Oversaw and guided various cross-departmental continuous improvement initiatives. Organized and established margins and pricing strategy.· Acted as commercial negotiation point for all new customers and contracts.· Created automation and process to integrate ASME vessel design software and third-party estimation platforms.· Reduced supply chain schedule impacts from 70% to less than 10%.

Oklahoma City, Ok, Us

Reviewed customer bid packages and fielded recommendations for assignment. Oversaw and managed technical evaluation and proposal development. Guided commercial negotiation and quote preparation. Acted as customer service point of contact for new contracts. Facilitated supply chain management. Worked as project manager for successful ERP implementation.• Created workload tracking and assignment process reducing quote turnaround by 20%.

Oklahoma City, Ok, Us

Provided training, support, and administration for new ERP system. Designed and implemented custom estimating system. Drafted and developed multisite integration strategy. Created and developed various strategies, processes, and tools to improve efficiency in estimating, order management, and fabrication process.· Designed and implemented custom API 650/12F design and estimation program.· Project manager for successful ERP implementation.· Named Employee of Year for 2011.

Oklahoma City, Ok, Us

Negotiated contract terms to meet specific project needs. Provided applications engineering support. Oversaw and managed pressure vessel mechanical design to ASME Sect. VIII Div.1 and tank design to API 12F, API 650, UL-142. Provided commercial and technical support through project completion. Gathered and analyzed market intelligence.· Facilitated training and consultation to supply chain personnel.· Acted as primary estimator for non-ASME designs.

Supply chain management, project administration

Bachelor Of Science - Bs, Operations Management

Lean Six Sigma Certification, Business Administration, Management And Operations

Six Sigma Green Belt, Six Sigma