Mark Palmer is a Founder at Wolfcatcher. He possess expertise in management consulting, operations management, change management, business process improvement, operational excellence and 45 more skills. He is proficient in French. Colleagues describe him as "I have been in the CX industry for over 20 years, and I can safely say with confidence that Mark has truly been an inspirational leader. I have worked closely with Mark across varied engagements at all levels. There's a lot to be said about the human and humbling aspect Mark adopts when engaging with clients and colleagues. The business went through a number of organisational changes and Mark was pivotal in steering the ship to ensure clients and colleagues were at the heart of… Show more" and "I have known Mark for 16 years, as a client. During that time I’ve had exposure to many other Consultants but none have come anywhere near Mark in terms of delivering the promised sustainable outcomes and leaving a legacy in the business of people who are trained and knowledgeable enough to keep on delivering. Mark is customer obsessed and will not compromise on delivering financial benefits if they do not mean that the experience of the customer is also improved. Sometimes this is a… Show more"