Develop and implement specialized memory care programs and activities that promote socialization, cognitive stimulation, engagement, and physical and emotional well-being for residents with memory loss. Develop policies and procedures for providing optimal programming for residents across both memory care, assisted living and independent living neighborhoods. Create and maintain practice standards related to all aforementioned areas. Collaborate with Vice President of Resident Services (Care) and Quality Compliance and healthcare team to ensure personalized high-quality care plans and interventions for residents, specifically those living with memory loss. Create community-wide training programs for all related disciplines and deliver train-the-trainer sessions for regional and community leaders; develop organizational go-forward training strategy for memory care and programming. Collaborate with all other disciplines, including dining services, maintenance, and housekeeping to provide a cohesive and enjoyable living environment for residents with specific considerations for memory care residents. Work closely with fellow executive leadership counterparts to align resident experience with organizational objectives and mission. Provide guidance to regional leadership and Executive Directors related to selection, hiring, training and guidance of community team members. Ensure compliance with all relevant regulations, licensing requirements, and industry standards in the context of memory and dementia care. Represent organization at external events, networking opportunities, and external memory care and/or programming-focused organizations (Alzheimer’s Association, ICAA, etc.).

Support approximately 101 Sunrise communities in multiple states/provinces throughout US & Canada as the subject matter expert and to provide support for memory care, including team member training (1:1 and large groups), direct support of Executive Directors, Reminiscence (memory care) Coordinators, and Life Enrichment Managers. Creation of organization-wide memory care training, including participation in training videos. Lead national memory care focused CEUs for professional business partners and referral sources. Lead memory care components of semi-annual Sunrise Leadership Academy training for all new Executive Directors, Resident Care Directors, and Regional Team members. All responsibilities as detailed in previous role pertaining to memory care.

Support approximately 101 Sunrise communities in multiple states/provinces throughout US & Canada as the subject matter expert and to provide support for memory care and programming, including team member training (1:1 and large groups), direct support of Executive Directors, Reminiscence (memory care) Coordinators, Life Enrichment Managers, and Activities & Volunteer coordinators. Creation of organization-wide memory care training, including participation in training videos. Lead national memory care focused CEUs for professional business partners and referral sources. Lead memory care and programming components of semi-annual Sunrise Leadership Academy training for all new Executive Directors, Resident Care Directors, and Regional Team members. All responsibilities as detailed in previous role.

Support 100+ communities throughout the Eastern division, providing guidance, training, quality assurance, and review of memory care and programming functional areas/neighborhoods to ensure compliance with both Sunrise Senior Living and governmental standards and requirements as well as resident and family satisfaction.

Rejoined the organization after completing an advanced degree based on a prior track record of consistently superior performance to oversee all day-to-day operations at this facility with up to 92 residents. Provide supervision, leadership and training for eight department heads and as many as 100 total team members.

Master of Arts in Law & Governance:An advanced degree in the field of governance, risk and compliance, areas of study included:■ Compliance program design■ Organizational culture■ Governance structures and compliance optimization■ Risk assessment and due diligence■ Employee relations as a compliance risk■ Conflict management and employee relations■ Whistle-blowing programs and employee “speaking up”■ Case management and investigations■ International compliance and globalization■ Ethical decision-making and leadership

Provided comprehensive leadership and drove improvements at two assisted living and memory care communities (consecutively), with up to 102 residents and 115 employees. Directly managed eight departments including assisted living, reminiscence, nursing, dining, maintenance, business operations and sales. Served as the primary operational leader and onsite escalation point with overall responsibility for regulatory compliance, quality assurance, human resources (including hiring, coaching and training, discipline and performance management), employee relations and recognition, family services, resident health and well-being, and financial management. Resolved conflicts and disputes between internal team members, residents and families. Spearheaded the risk assessment and management process, as well as all Department of Health reportable events, governmental and corporate compliance reviews, audits and planning.Some notable accomplishments include:► Drove a Quality Assurance and Performance Improvement program for the Mount Vernon community, thereby ensuring compliance with corporate policies and state regulations.► Transformed overall productivity by listening to and empowering staff members at all levels, and revitalizing the “Shine On” employee recognition program. ► Successfully improved and rebuilt relationships with residents and families, as demonstrated by superior survey results.► Recognized for effectively managing costs and increasing revenue, when appropriate, by presenting residents with the value of internal aids over third party providers.

I was promoted to oversee and assess operations at all 19 Seiko-owned national retail stores including the flagship Manhattan boutique. Maintained daily communication as the primary liaison between corporate leadership and store management, generated daily sales reports, performed physical site reviews and ensured leadership-level participation in both regional and national sales and operations meetings. Collaborated closely with the legal department to ensure compliance with all legal and regulatory requirements as well as all company policies and procedures. ► Planned and conducted employee training program covering a wide range of topics including corporate policies and procedures and legal and regulatory requirements related to marketing and advertising, TCPA, CAN-SPAM and CASL legislation, customer conflict mediation and resolution.► Successfully updated and maintained critical documents such as the retail operations and human resources procedure manuals as well as the employee training manual.► Ensured retail division compliance with JSOX requirements for financial reporting, thereby mitigating substantial risks.► Recognized for providing tools, materials and guidance to ensure optimal efficiency and productivity at the store level.► Led a wide range of projects including store openings, relocations, closings and renovations with an exceptional record of completion within timelines and budgets.► Played a key role in development of a B2B web-based sales platform, which enabled Seiko to sell discounted product online directly to the employees of approved business partner organizations. ► Exceeded all targets regarding operations and cost efficiency as well as overall quality.

Served as project manager for all retail division initiatives and processes. Coordinated between the corporate office, executive level management and national retail field sales teams. Assisted with all temporary and pop-up sales events nationally as well as national sales meetings. Served as the corporate point of contact in resolving retail division customer issues and conflicts. ► Collaborated with a third party POS service provider to improve accessibility and ease of use as well as compliance with all company sales policies.► Recognized as “Employee of the Year” in 2005 out of roughly 300 employees for contributions to the overall organization in the areas of IT, order processing automation, marketing and employee relations.► Awarded “Most Valuable Player” in 2004 out of 130 for contributions to the retail operations division.

Held responsibility for mainframe customer system maintenance, including entry of new accounts and customer address book maintenance. Oversaw opening of new accounts to ensure all new account requirements are met. Peak call time back-up for Seiko's primary customer service toll-free customer phone number.