Senior Genesys Professional Services Consultant
Current
May 2018 - Present
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Mark P. Email & Phone Number
Senior Genesys Professional Services Consultant at Miratech | IVR Developer
at
Miratech
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Genesys Professional Services Consultant at Miratech | IVR Developer
Location
Kyiv, Kyiv City, Ukraine
Company size
Who is Mark P.? Overview
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Quick answer
Mark P. is listed as Senior Genesys Professional Services Consultant at Miratech | IVR Developer at Miratech, a company with 537 employees, based in Kyiv, Kyiv City, Ukraine. AeroLeads shows a matched LinkedIn profile for Mark P..
Mark P. previously worked as Senior Genesys Professional Services Consultant at Miratech and Genesys Professional Service Consultant at Miratech. Mark P. holds Master'S Degree, Radioengineering from National Technical University Of Ukraine 'Kyiv Polytechnic Institute'.
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Email format at Miratech
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Miratech
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Profile bio
About Mark P.
• IT experience since 2011• Genesys expertise since 2013• Broad experience with next Genesys products & solutions: Genesys Voice Platform (GVP) product suite, Composer, Genesys Interaction Recording (GIR), Genesys SIP Server, Genesys Routing (URS/ORS), Genesys Administrator (GA), Genesys Administrator Extension (GAX), Genesys Management Framework, Genesys Speech and Text Analytics (GIA/Speechminer), Genesys Intelligent Automation (GIA/GAAP/Speechstorm), Integration of 3rd party ASR/TTS engines with GVP(MRCP v1/v2), Integration of Google Cloud Dialogflow with Speechstorm and GVP.• Experience with Nuance Speech Suite (Nuance Speech Server, Licensing Manager, Nuance Resource Manager, Vocalizer, Recognizer, Nuance Management Station) with Dragon Voice feature (Krypton, Natural Language Processing Service(NLPS), Natural Language Engine (NLE), Nuance Text Processing Engine (NTpE), Nuance Meaning Extraction Engine (NMEE)), Nuance Mix NLU• Experience with Cisco hardware configuration• Solid skills in network services administration using DNS, DHCP, VPN, Fileshares, FTP, Active Directory, SMTP• Hands-on experience in network monitoring using Wireshark, Fiddler, tcpdump, Nagios• Experience with Cassandra, Microsoft SQL Server, MySQL, and Oracle• Knowledge of Javascript, Java, SQL, PowerShell, bash scripting• Experience with IIS, Tomcat, Jetty, and Apache
Current workplace
Mark P.'s current company
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Miratech
6 roles
Mark P. work experience
A career timeline built from the work history available for this profile.
Genesys Professional Service Consultant
Apr 2017 - May 2018
Middle Technical Support Engineer
Jun 2013 - Apr 2017
Technical Support Engineer
- Troubleshooting of Genesys VoIP call center solutions based on SIP and T-library protocols- Resolve technical issues of the Genesys Voice Self Service product suite(GVP, Management Framework, Composer, GA, GAX, IVR, GIR, Speechminer etc.) for Genesys Customers and Partners around the world.- Working with RDBMS (MS-SQL, Oracle)- Investigation of network.
Jun 2013 - Apr 2017
System Administrator / Technical Engineer
www.gps.ua (GPS monitoring systems, tracking, satellite anti-thief car systems)- Technical support at all stages of project implementation (from drafting technical specifications for tenders to install and deploying designed infrastructure at the customer's site);- Administration of GPS monitoring systems (Wialon, Teltonika AVL, Benish Fleet management).
Feb 2012 - Jun 2013
Junior Support Engineer
Trinity (Internet Cafe/ Game Club)
- Technical support of nearly 80 workstations- The configuration of WiFi AP, switches- Installation and maintaining OS, antiviruses & other soft- Assembling, diagnostics & repair of desktop PCs- Administration of mail server (Exchange)- Cable network installation, patch cords- Consulting of clients/ issue troubleshooting
Jan 2011 - Dec 2011
Team & coworkers
Colleagues at Miratech
Other employees you can reach at miratechgroup.com. View company contacts for 537 employees →
OM
Olga Mamashvili
Colleague at MiratechUkraine, Ukraine
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АШ
Александр Шурыгин
Colleague at MiratechUkraine, Ukraine
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KP
Keeli Poulos
Colleague at MiratechGlendale, Arizona, United States, United States
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IR
Igor Rozovenko
Colleague at MiratechKyiv, Kyiv City, Ukraine, Ukraine
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IM
Irina Muraviova
Colleague at MiratechTarragona, Catalonia, Spain, Spain
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MT
Maria Tarasenko
Colleague at MiratechUkraine, Ukraine
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DT
Denys Taranov
Colleague at MiratechUkraine, Ukraine
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NT
Nelly Terzi
Colleague at MiratechUkraine, Ukraine
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PK
Prudhvi Kumar Nalam
Colleague at MiratechAndhra Pradesh, India, India
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IB
Irfon Baig
Colleague at MiratechHyderabad, Telangana, India, India
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Olga Mamashvili
Colleague at MiratechUkraine, Ukraine
View →
АШ
Александр Шурыгин
Colleague at MiratechUkraine, Ukraine
View →
KP
Keeli Poulos
Colleague at MiratechGlendale, Arizona, United States, United States
View →
IR
Igor Rozovenko
Colleague at MiratechKyiv, Kyiv City, Ukraine, Ukraine
View →
IM
Irina Muraviova
Colleague at MiratechTarragona, Catalonia, Spain, Spain
View →
MT
Maria Tarasenko
Colleague at MiratechUkraine, Ukraine
View →
DT
Denys Taranov
Colleague at MiratechUkraine, Ukraine
View →
NT
Nelly Terzi
Colleague at MiratechUkraine, Ukraine
View →
PK
Prudhvi Kumar Nalam
Colleague at MiratechAndhra Pradesh, India, India
View →
IB
Irfon Baig
Colleague at MiratechHyderabad, Telangana, India, India
View →
1 education record
Mark P. education
FAQ
Frequently asked questions about Mark P.
Quick answers generated from the profile data available on this page.
What company does Mark P. work for?
Mark P. works for Miratech.
What is Mark P.'s role at Miratech?
Mark P. is listed as Senior Genesys Professional Services Consultant at Miratech | IVR Developer at Miratech.
Where is Mark P. based?
Mark P. is based in Kyiv, Kyiv City, Ukraine while working with Miratech.
What companies has Mark P. worked for?
Mark P. has worked for Miratech, Genesys, Benish Gps, and Trinity (Internet Cafe/ Game Club).
Who are Mark P.'s colleagues at Miratech?
Mark P.'s colleagues at Miratech include Olga Mamashvili, Александр Шурыгин, Keeli Poulos, Igor Rozovenko, and Irina Muraviova.
How can I contact Mark P.?
You can use AeroLeads to view verified contact signals for Mark P. at Miratech, including work email, phone, and LinkedIn data when available.
What schools did Mark P. attend?
Mark P. holds Master'S Degree, Radioengineering from National Technical University Of Ukraine 'Kyiv Polytechnic Institute'.
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