Managing the implementation department at a leading Physicians Practice Management Systems (PMS) and Electronic Medical Records (EMR) company with nationwide presence in physicians offices, medical facilities, and radiology centers. In charge of salesforce.com CRM rollout.

Provided creative and innovative training, documentation, implementation, and marketing materials to businesses in a wide variety of fields and industries, including Alteer, Visionary HealthWare, Walt Disney Company, Xerox, Sharp Electronics, and Focus on the Family.

▪ Instrumental in the development and start-up of MD Synergy’s India division. Contributed to significant cost improvements and manpower solutions. ▪ Managed cross-cultural team building between US and India operations; provided direct supervision and hands on management for successful software implementation, hired knowledgeable technical staff and executed effective training programs resulting in value added client care service, a 24/7 call center and automated response email support. ▪ Demonstrated executive leadership with emphasis on the development of medical practice client relationships, account management and business growth▪ Facilitated client care management with specific focus on comprehensive solutions, client set-up, software implementation, team building and training. ▪ Wrote, designed, and delivered on-target client and employee communications including newsletters, product announcements, and point-of-need performance enhancement tools.

Wrote and produced results-oriented instructional curriculum, brochures, web content, procedural manuals and interactive online performance training presentations for corporations including: FedEx, United Airlines, Pillsbury, Gemini Consulting, Anheuser-Busch, and Burger King for IEC/Quisic (Internal External Communications)