Mark Pendergrass Email and Phone Number

- Run a part-time catering company that makes handcrafted pizzas. - Successfully operate our table/tent at local pop-ups, private events, and larger community events.- Manage all customer communications and social media responsibilities.

Elusive Tiger is an executive recruitment firm with a focus on entertainment (creatives, directors, editors, producers etc.), IT, advertising, and marketing. Our motto is "Work with the best, get the best," and we strive in our day to day to establish key collaborative relationships with top talent and clients in markets nationwide.

- Consistently met and frequently exceeded monthly upgrade sales quota.- Consistently received top scores from customer surveys for customer service and competence.- Installed and serviced security/camera/smart home systems in residences and small businesses, and educated customers on system capabilities and operation.

- Created, wrote, edited, and updated the majority of NOC documentation in department wiki.- Managed trouble tickets and supported NOC staff as needed.

- Assisted in maintaining a highly available network, spanning 3 sites and consisting of over 300 nodes.- Accepted first level trouble reports from B2B customers by phone and email, and applied system and network administrative skills toward problem detection, debugging, and recovery- Clearly articulated problems and symptoms when escalating issues to the next levels of support and when documenting efforts in the ZenDesk ticketing system.- Monitored both system and network through the use of various network management and monitoring tools like Nagios.

- Administered enterprise web portal for dermatology corporation, consisting of 11 offices with 75+ users.- Assisted with general software, hardware, and network troubleshooting for various medical offices and small businesses.- Installed and updated anti-virus software for entire women's healthcare organization, consisting of 16 offices with 200+ users.- Trained medical and office support staff on using new software and web applications.

- Planned, organized and directed all operations: program development, event planning, finances, staff, advisory, member and public relations, member maintenance, new member recruitment, and administration.- Planned, organized and coordinated 4 financially successful golf outings and banquet fundraisers.- Communicated regularly in person, by phone, and electronically to 200+ Chamber members.- Wrote, compiled, and prepared all Chamber communications: email newsletters, print newsletters, press releases, annual Community Guide, brochures, and newspaper advertising.- 2 years public speaking experience with small and large groups of up to 100 people, at 3 major annual Chamber events and weekly and monthly networking meetings and events.

- Consistently exceeded monthly quota for Auto, Home, and Health insurance sales.- Comfortable using spreadsheet, database, and tracking software to juggle multiple sales opportunities.- Developed, and continued to sharpen, good questioning and listening skills to discover customer needs during sales and customer service.- 2 years public speaking experience with small groups at weekly and monthly networking meetings and events.

- Sold security systems and security monitoring services B2C and B2B on a commission-only basis.- Examined and analyzed customers’ homes and businesses to meet customers’ security systems needs.

- Managed 9-person staff, with supervision, training, interviewing, and hiring responsibilities.- Created, planned, and implemented storage-expansion plan for 150,000+ VHS and DVD units.- Recognized for excellent weekly management report writing.

- Promoted to Warehouse Manager after exemplary performance as Assistant Warehouse Manager.

- Promoted to Assistant Warehouse Manager after exemplary performance as Shipping Clerk.