Mark Peper Email & Phone Number

Fremont, Ca, Us

Palo Alto, California, Us

• Developed and implemented a new operational platform and KPI reports to successfully increase: "on time" work order completions from 85% to over 97%, overall communication/collaboration between the site support services team and the clinics and cut labor expenses over 25% • Introduced cost savings initiatives, process improvements, organizational structures, KPI reports and P&P• Oversight of 1 million square feet (110 locations) of outpatient clinics and healthcare administration buildings for UHA, SHC and LPCH organizations• Facility management - Provide facilities management, budgetary oversight, project management, workplace services, branding and vendor management• Manage a team of regional managers, facility techs and engineers• Collaborate with SHC. UHA and LPCH leadership, clinic directors, nurses and doctors and business-enabling teams to improve clinic & administrative sites and patient experience

Bend, Oregon, Us

Responsibilities: • Overview – Managed 24 CCRC, IL, AL and MC senior living communities nationwide, 1.8 million square feet• Operational Oversight - Health Services, Culinary, Wellness, Facilities, Concierge, Transportation, Sales & Marketing & Business Office• New Development and Design – Feasibility, site visits, design, construction, marketing, hiring and lease-up of new communities• Financial - Prepared and monitored portfolio yearly budgets; $80M Revenues, $56M Expenses, $24M NOI • Revenue Management – Introduced pricing plans from the micro CCRC, multi family and hospitality industries that dramatically impacted financial performance• Data-Driven Performance Management – Developed effective operating systems and reports to scale progress, evaluate program components, and measure success• Critical Thinking Skills – Identified opportunities in the market, anticipated challenges and developed contingency plans that dramatically increased financial and occupancy performance • Staff Culture – Created various programs that included; staff hardship fund, staff award program and daily huddle themes that increased staff satisfaction and decreased staff turn overKey Accomplishments:• Increased portfolio occupancy from 86% to over 92% within 15 months • Increased legacy portfolio NOI from $16M to $24M within 15 months• Increased NOI percentage margins over 7%• Increased resident satisfaction scores over 2 percent• Lowered WC claims to under 3%• Successfully acquired, sold and opened over 10 communities• Spearheaded the development the the companies AL/MC portfolio, including operational structure, design, and policies and procedures• Change Management - Successfully changed the companies operational model from onsite managers to executive directors and developed a new sales platform

Bellevue, Wa, Us

Responsibilities• Overview - Managed onsite community operations for CCRCs, IL, AL and MC that increased occupancy and NOI• Revenue Management - Developed "Peper Pricing Plans" that offered prospects pricing choices that catered to their financial situation and ultimately increased occupancy and NOI at 3 CCRCs in California• Initiatives - 24 hour dining, "Choice" pricing plans and hospitality "styled" services and amenities • New Development - Collaborated with design team on new development• Achievements - YOY occupancy / NOI growth, rated in top 3 communities YOY regarding customer service, resident and staff satisfaction

Belmont, California, Us

• Oversight of communities that ranged in size from 100 units to 760 units• Developed and implemented various operational and revenue management programs from the resort industry that increased occupancy from 85% to 95% during the height of the dot.com crisis.• 3 x Bravo Award for Customer Service Excellence• 2 x Community Marketing Nomination of the Year Award

Traveled and worked extensively throughout Australia, New Zealand, Papua New Guinea, Japan and SE AsiaWork Experience:• Radisson Long Island Resort – Whitsunday Islands, Australia • Stonewall Inn – Queenstown, New Zealand• Berlitz Language Academy - Tokyo, Japan• Tsuruoka Jr. High School – Yamagata, Japan