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Mark Peppiatt Email & Phone Number
Founder and Director, Technical Support at Tehama.io
at
Tehama Technologies
1 work email found
@tehama.io
3 phones found area 613
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Founder and Director, Technical Support at Tehama.io
Location
Ottawa, Ontario, Canada
Company size
Who is Mark Peppiatt? Overview
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Quick answer
Mark Peppiatt is listed as Founder and Director, Technical Support at Tehama.io at Tehama Technologies, a company with 21 employees, based in Ottawa, Ontario, Canada. AeroLeads shows a work email signal at tehama.io, phone signal with area code 613, and a matched LinkedIn profile for Mark Peppiatt.
Mark Peppiatt previously worked as Founder & Director, Technical Support at Tehama.io at Tehama Technologies and Technical Customer Service Lead at Tehama.Io. Mark Peppiatt holds Microsoft Certified Systems Engineering from Royal Roads University.
Company email context
Email format at Tehama Technologies
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{last}@tehama.io
89% confidence
AeroLeads found 1 current-domain work email signal for Mark Peppiatt. Compare company email patterns before reaching out.
Profile bio
About Mark Peppiatt
Software Support Specialist, Quality Assurance Analyst & Technical Support Manager with experience in log analysis, Software Vetting and Verification, process management, VM and Server management, executive escalations, data/statistics management, client relations, Also, knowledgeable with metrics/call driver management of high-tech contact center. Coaching and development of inbound staffProven efficiency in customer service and Management, computer hardware, software and services. Related areas of expertise include: • Data Management • Spreadsheet and Data Source Management• Log and Trending analysis• Proven Customer Service• Customer and Executive Escalations• MS Suite of Windows & Office products• Internetworking • Statistical Analysis• Jira & Remedy issue tracking tools
Listed skills include Technical Support, Call Centers, Team Leadership, Outsourcing, and 16 others.
Current workplace
Mark Peppiatt's current company
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Tehama Technologies
8 roles
Mark Peppiatt work experience
A career timeline built from the work history available for this profile.
Founder & Director, Technical Support At Tehama.Io
Current
Jul 2019 - Present
Technical Customer Service Lead
- Technical Support Lead/Head ConciergeNew customer on boarding specialist
- Provided rotational 24/7 On-Call support for the Tehama.io platform
- Provided user and enterprise support for a range of customer levels, including: End User Help Desk Annalists Corporate Network Engineering Executive (CTO) Level
- Server Log analysis utilizing: Kabana SCP SSH/PuTTY basic Linux commands
- Performed Lab VM and Server maintenance Ubuntu on Windows and Linux VM
- Created initial User and Support documentation for Tehama
Apr 2017 - Jul 2019
Senior Systems Development Support Specialist
- Enterprise Identity by BlackBerry Teir 3/4 Support & Release Testing
- Provided rotational 24/7 On-Call support for Consumer BlackBerry ID one week of every month
- Performed integrations with Enterprise Identity and 3rd Party SaaS applications including: WatchDox SalesForce Microsoft Office365
- Provided user and integration support for a range of customer levels, including: End User Corporate up to CTO & CEO level Government and Emergency Services
- Server Log analysis utilizing: Hadoop SCP SSH/PuTTY basic Linux commands
- End User device log analysis utilizing: BlackBerry internal tooling – BDT Notepad++ Fiddler 4
Sep 2012 - Feb 2017
Team Lead
- Leadership and development of staff members, includingcareer coachingco-op development & mentoringMaintained call log database using SQL and MS SharePoint Services
- Prepared reports used for Executive Summary meetings variety of resources including:MS AccessMS ExcelPower Point
- Liaised between Identity Platform development team and Customer Support Operations for product/user supportsharing information between both organizations/bug logging and tracking when necessaryReviewing logs to.
- Active member of the internal new product beta teamTested alpha and beta hardware and software. Logged bugs, completed reports/surveys as necessary.
- Experience with safety protocols when working in a faraday cage US cellular testing using a localized femtocell
- Attended and hosted various weekly Leadership, Product and Triage meetings
Jul 2008 - Sep 2012
Jan 2008 - Jul 2008
Resolution Specialist Manager
- Leadership and development of 30 staff members, career coaching, agent development & mentoring
- Projects include: the XPS outbound and email support process and site ownership model.
- Provided performance effectiveness analysis and reporting services to Process Directors utilizing a variety of resources including MS Access, MS Excel and MS Power Point.
- Provided research and analysis of top call drivers and team effectiveness to Process and Site Directors Key Achievements:
- Lead two teams of agents simultaneously – Outbound team and Email team
- Lead project and created the outbound process and training material in Ottawa
Jan 2006 - Oct 2007
Team Leader
Convergys
- Managed, coached and mentored the daily operations of a unit of 28 - 35 staff members.
- Ensured call flow compliance, monitored and reported agent performance and effectiveness metrics to senior management.
Nov 1999 - Jan 2006
Team & coworkers
Colleagues at Tehama Technologies
Other employees you can reach at tehama.io. View company contacts for 21 employees →
2 education records
Mark Peppiatt education
Microsoft Certified Systems Engineering
High School
Canterbury High School
FAQ
Frequently asked questions about Mark Peppiatt
Quick answers generated from the profile data available on this page.
What company does Mark Peppiatt work for?
Mark Peppiatt works for Tehama Technologies.
What is Mark Peppiatt's role at Tehama Technologies?
Mark Peppiatt is listed as Founder and Director, Technical Support at Tehama.io at Tehama Technologies.
What is Mark Peppiatt's email address?
AeroLeads has found 1 work email signal at @tehama.io for Mark Peppiatt at Tehama Technologies.
What is Mark Peppiatt's phone number?
AeroLeads has found 3 phone signal(s) with area code 613 for Mark Peppiatt at Tehama Technologies.
Where is Mark Peppiatt based?
Mark Peppiatt is based in Ottawa, Ontario, Canada while working with Tehama Technologies.
What companies has Mark Peppiatt worked for?
Mark Peppiatt has worked for Tehama Technologies, Tehama.Io, Blackberry, Department Of National Defence, and Dell.
Who are Mark Peppiatt's colleagues at Tehama Technologies?
Mark Peppiatt's colleagues at Tehama Technologies include Imtiaz Hussain, Deepa Bhist, and Kathleen Latter.
How can I contact Mark Peppiatt?
You can use AeroLeads to view verified contact signals for Mark Peppiatt at Tehama Technologies, including work email, phone, and LinkedIn data when available.
What schools did Mark Peppiatt attend?
Mark Peppiatt holds Microsoft Certified Systems Engineering from Royal Roads University.
What skills is Mark Peppiatt known for?
Mark Peppiatt is listed with skills including Technical Support, Call Centers, Team Leadership, Outsourcing, Leadership, Service Delivery, Management, and Analysis.
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