Mark Pesin Email and Phone Number
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Business leader and operations expert skilled at growing multiple lines of business, automation, and optimizing business processes. Interested in using versatile and analytical business experience to help companies grow and achieve their ultimate potential. Overall experience includes:â—Ź Operations Excellence (Customer Support, Customer Success, Account Management, Customer Experience, Process Improvement, Automation)â—Ź Business/Strategic Operationsâ—Ź Business incubation, go-to-market strategy, and growthâ—Ź Process automation and scalabilityâ—Ź Sales Operations, Revenue Operations, and Sales System Strategyâ—Ź Vendor Management (including software, hardware, services)â—Ź Financial planning and modelingâ—Ź Supply growth and utilizationâ—Ź Data analysis and data-driven decision makingâ—Ź Budget and P&L ownership and managementâ—Ź People Management and Leadershipâ—Ź B2B and D2C Sales + Growthâ—Ź Marketplace Operations and Onboarding
Pop'S Pool Service
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Co-FounderPop'S Pool Service Sep 2024 - PresentPool maintenance, service, and repair company keeping Los Angeles' pools as clean as your pop wouldcontact us! popspoolservice.com
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FounderMark Pesin Consulting May 2022 - PresentCurrently consulting with marketplace company on Operations and StrategyConsulted with WeLoveNoCode (acquired by Toptal) on Supply Growth, Operations, and StrategyConsulted with Finance Agency on Data and Operations -
Senior Director Of OperationsTend Mar 2023 - Sep 2024Culver City, California, UsOversaw P&L and Operations: Managed the entire operations department for both sides of the marketplace, ensuring seamless coordination and alignment with strategic objectives.Enhanced Profitability: Achieved a 200% reduction in operational spend and a 300% increase in unit profitability by streamlining and automating key processes, implementing Business Process Outsourcing (BPO), and renegotiating vendor agreements.Lowered Cost of Supply Acquisition: Decreased supply acquisition costs by 60% by streamlining candidate screening processes and optimizing acquisition channels.Owned Product Roadmap: Developed and executed a product strategy to improve the user retention rates by 22%. -
Director Of Growth OperationsWorkrise May 2021 - May 2022Austin, Texas, UsRevamped Revenue Operations: Overhauled the Deal Desk process to streamline complex sales across six verticals, negating ~$2M in risk which improving contacted margins by 10%Rebuilt Data Infrastructure: Led the rebuilding of data infrastructure across key business systems, including Salesforce, Netsuite, Bullhorn, and Viewpoint Spectrum, enhancing data integrity and accessibility.Integrated Acquired Entities: Managed the integration of acquired business entities into the core business, ensuring seamless operations and alignment with company objectives.Boosted Retention & Reduced Costs: Increased retention and redeployment rates by 20% while cutting operating costs by 40% through the implementation of scalable processes and improved data visibility. -
Senior Manager, New VenturesBird Oct 2019 - May 2021Los Angeles, California, UsBudget Management: Managed working budget of $8M, overseeing go-to-market (GTM) strategy, vendor relations, and product strategy for the Consumer Products business.Revenue Growth: Directed multiple new sales channels, generating $19M in revenue, and managed existing channels that produced $25M in revenue.Incubated New Business: Successfully incubated the Bird Monthly Rentals business, scaling it from $60K to $1M in revenue in just three months through effective GTM strategy, operations, and analytics. -
Manager, Global ServiceBird Dec 2018 - Oct 2019Los Angeles, California, UsGlobal Service Centers: Launched and scaled 50+ Service Centers globally, implementing training and standardization, and managing Supply Chain Planning, Launch, Product Operations, and Procurement.
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Operations Manager, ChargerBird Feb 2018 - Dec 2018Los Angeles, California, UsVehicle Retention Program: Established the Bird Vehicle Retention Program, achieving a reduction in vehicle churn rates by over 70%.Charger Program: Developed and scaled the Bird Charger Program, leading a team of 50+ support specialists to build and maintain a marketplace of independent contractors, expanding the program to 250,000 global users.
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Senior Operations LeadSnap Inc. Oct 2017 - Feb 2018Santa Monica, California, UsTeam Management: Led a team of 12 internal associates and 20 BPO agents, focusing on enhancing performance, driving process improvements, and ensuring high-quality standards.Boosted Productivity: Optimized the Customer Support workforce through automation and a redesign of support sites, achieving a 40% reduction in support volume.Training Programs: Developed and managed internal training programs for new hires and ongoing skills development for existing employees, fostering a culture of continuous improvement. -
Supervisor, Supply OperationsUber May 2016 - Oct 2017San Francisco, California, UsTeam Leadership: Managed a team of 12 sales and support specialists dedicated to marketplace supply growth, driving success through optimized onboarding operations.Performance Analysis: Monitored and analyzed team performance using weekly and monthly KPIs, dashboards, and performance reports to ensure alignment with objectives and identify improvement areas.Onboarding Process Development: Developed and implemented onboarding processes for Uber Rideshare, Uber Eats, and Uber Freight applications, enhancing operational efficiency and user integration.Data Analysis: Utilized SQL to analyze business data and build data models, driving data-informed decisions that improved business outcomes and operational strategies.Training & Integration: Led new-hire training, setup, and integration processes, ensuring effective onboarding and quick acclimatization for new team members.
Mark Pesin Skills
Mark Pesin Education Details
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Uc Santa BarbaraMedia Studies
Frequently Asked Questions about Mark Pesin
What company does Mark Pesin work for?
Mark Pesin works for Pop's Pool Service
What is Mark Pesin's role at the current company?
Mark Pesin's current role is Making Waves in Pool Service | Co-Founder at Pop's Pool Service 🏊‍♂️.
What is Mark Pesin's email address?
Mark Pesin's email address is ma****@****bird.co
What is Mark Pesin's direct phone number?
Mark Pesin's direct phone number is (866) 205*****
What schools did Mark Pesin attend?
Mark Pesin attended Uc Santa Barbara.
What are some of Mark Pesin's interests?
Mark Pesin has interest in Public Relations, Law, Traveling, Movie Making, Sports, Automobiles, Health.
What skills is Mark Pesin known for?
Mark Pesin has skills like Leadership, Multilingual, Sales, Social Media, Public Relations, Customer Service, Social Media Marketing, Social Networking, Editing, Operations Management, Customer Satisfaction, Advertising.
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