Mark Pfaff Email & Phone Number

3400 S 150Th St, Seattle, Wa 98188

Has led the planning, design, and development of over 35 websites built in WordPress from initial client meeting to launch. Oversees the OlyWeb Hosting and Support client base of over 45 clients receiving secure, managed WordPress hosting and 24/7 support; including security and uptime monitoring, managed core and plugin updates, monthly reports, and ongoing speed optimizationsHas planned, designed and developed 8 different e-commerce and B2B storefronts for Olympus Press' print… Show more Has led the planning, design, and development of over 35 websites built in WordPress from initial client meeting to launch. Oversees the OlyWeb Hosting and Support client base of over 45 clients receiving secure, managed WordPress hosting and 24/7 support; including security and uptime monitoring, managed core and plugin updates, monthly reports, and ongoing speed optimizationsHas planned, designed and developed 8 different e-commerce and B2B storefronts for Olympus Press' print clients with complex, custom feature sets involving atypical inventory management systems and custom order flows to match the clients' unique business goalsManages the MyProject B2B storefront built in the PageDNA platform for over 25 web-to-print clients; management includes creating custom style templates and pricing systems in Python, providing site customizations using HTML, CSS, and JavaScript, and general site management including inventory, order and user management. Show less

3400 S 150Th St, Seattle, Wa 98188

Greater Seattle Area

Supported 135 wholesale accounts in their daily operations, cafe management, staff training, and marketing strategy that included businesses in Washington, Idaho, Montana, Alaska, Vancouver BC, and CalgaryOversaw training program for Stumptown Seattle’s retail cafes and wholesale partnersLed a redesign of all Stumptown's brew guides and training documentation that included a team of 10 trainers across all 4 US markets: Seattle, Oregon, LA, and New York

Seattle, Washington, United States

Oversaw training program for Victrola Coffee Roasters and it's sister company Whidbey Coffee Company providing support for over 100 employees and 35 wholesale accountsDeveloped an online training program for Victrola Coffee Roasters and Whidbey Coffee Company including modules on Seed to Cup, Roasting, Cupping, Drink Preparation, Home Brewing, and Customer Experience with an accompanying test regimen and training outlinesDesigned and wrote a 65 page Drink Training Handbook for… Show more Oversaw training program for Victrola Coffee Roasters and it's sister company Whidbey Coffee Company providing support for over 100 employees and 35 wholesale accountsDeveloped an online training program for Victrola Coffee Roasters and Whidbey Coffee Company including modules on Seed to Cup, Roasting, Cupping, Drink Preparation, Home Brewing, and Customer Experience with an accompanying test regimen and training outlinesDesigned and wrote a 65 page Drink Training Handbook for Whidbey Coffee Company as well as on-site drink reference cards Created original designs for all of Victrola Coffee Roasters printed signs, brochures, and merchandise over a 4 year periodAdministrated regular equipment maintenance program at 4 Victrola Coffee locationsSuccessfully completed a retraining of all 75 Whidbey Coffee baristas and nine managers to new drink standards and preparation techniquesLed the expansion of the Victrola training program, which grew from servicing two Victrola retail locations to four in addition to a doubling of wholesale coffee production from 22 to 35 wholesale accountsReorganized roasting room administration by creating a clear outline of duties, weekly schedule and wholesale account database Show less

Facilitated build out of Virginia Mason South cart into full service Cafe & Deli Developed training program including 40 page Employee Handbook

Bachelor Of Applied Science (B.A.Sc.), Application Development

Aas Web Design And Development, Information Technology

Diploma