- Represented NTT Docomo at global technology and startup/investor conferences including FastCompany Innovation Festival, New York City TechWeek, Satellite 2024, SXSW, VivaTech, and WebSummit. Summarized emerging trends, events, and startups of interest, and presented them to NTT Headquarters.- Managed a portfolio company (SiteTracker) SAAS implementation at NTT Communications. The project involved translation between Japanese-speaking users and English-speaking system integrators based in India for developing a solution to manage a GNSS network built on existing cell sites located across Japan.- Conducted market research on emerging technologies and trends including AI in Contact Centers, Battery Recycling, Blockchain Networks and Tools, Climate Technology for Telecom, Connected Fitness, Data Observability Tools, Demand Response, Smart Glasses, and XR in Education to inform business development strategies.

- Successfully managed the requirements gathering, design, and implementation of a new IQOS Policy Administration System for BlackBoard Insurance. The system included multi-state package rating for 3 ISO ERC based lines (Commercial Automobile, Commercial Property, and General Liability). We delivered the solution in just under 6 months.- Developed a training program for software developers to learn how to develop on the system and transitioned three developers to take over development and support in less than two months.. Collaborated with BlackBoard Web Engineers to develop schema-based workflows so that they could provide policy quoting and binding operations inside their external facing web portal..

Deployment consultant responsible for training customers in product APIs, helping Product Management with customers and their technical issues, and helping customers move their data into Flexnet Code Insight.Achievements:* Built example website for Sales to demonstrate new REST APIs (NodeJS / Express / JavaScript)* Investigated REST API documentation framework and built platform to deliver REST API specifications to customers (Java / Jersey2 / Swagger)* Built migration scripts to import data from competitors' software using Java and REST-based APIs (Groovy / Java / SQL)* Designed JSON-based framework and supporting tools to replace legacy SQL-based workflow forms and fields feature (NodeJS)

* Product Manager for new user-administered business rules feature. Gathered requirements, defined scope, developed UI wireframes, and allocated tasks to 4-person development team.* Developed, documented, released ClaimCenter 8 Realtime Team Dashboards extension pack. Announced extension pack at 150-attendee “Empowering Claims Supervisors” workshop at Guidewire Connections 2015.* Assisted Japan Sales by reverse engineering a Sompo Japan product rating spreadsheet and porting logic to PolicyCenter Rating. Quick turnaround encouraged sales success for an ARR US$5M deal.* Troubleshooted Tokio Marine’s search performance problems with 7M claims database. Reviewed customer source code, shared Oracle AWR reports with internal teams, reviewed table indexes, and identified a disabled ‘bind peeking’ setting as the cause of bad query plans. Presented findings to customer IT management.

- Successfully led 4 projects in Japan, delivering production systems at Tier1 Japanese insurance companies: Tokio Marine, SBI Insurance, Mitsui Direct, and American Home (AIG).- Integration lead on American Home Insurance project, managing 7 vendors, 110 project members, and 20 integrations while delivering the production system in 14 months.- Restored a strained partner relationship at Mitsui Direct, improving communication and contributing to a larger sales success with the parent company (MSAD)- Achieved a record 6-month deployment of three production systems (claims, policies, billing) at SBI Insurance, using Agile methodology- Conducted technical training classes in Japanese at customer sites

Senior Developer - Hong Kong Regulatory Disclosures Sep 2007 - Dec 2008* Designed and built Workflow Manager system featuring a web interface, granular permissions, task tracking, report automation, and electronic faxing features.* Interviewed business teams to document daily tasks and identify ways to integrate automation to improve team productivity. * Workflow Manager system reduced time spent on daily reporting tasks from over eight hours (including server-side batches and manual reporting tasks) to just under three hours.Technical Lead - Tokyo Trade Surveillance Jul 2006 – Sep 2007* Provided technical support for Tokyo Legal & Compliance staff. Developed reporting libraries to enable database-centric configuration model for seven equity trade surveillance reports. Developed web-based query tools to provide equity trading reports to respond to external regulator inquiries.* Improved query performance by 80% by bypassing database views with direct queries on underlying tables.

* Estimated costs for build vs. buy (Sungard FrontArena) approach for a new Fixed Income Derivatives system. Suggested implementation of package software over scratch development. * Supported and maintained Sales Performance Reporting application. Migrated database queries to Sybase stored procedures and, with improved indexes, improved performance by over 300%. (MS Access / VBA / SQL) * Migrated Fixed Income Trade Entry screens from MS Access 97 to MS Access 2003. (MS Access / VBA / SQL)

* Helped Principal Finance trading desk reduce tedious daily (1-hour) updates of bond benchmark yields by integrating their applications to global product data reference database. (Access / VBA / SQL)* Primary support contact for Tokyo bond traders. Escalated issues to local developers and offshore teams.

* Developed MMF Reinvestment tool to automate of monthly dividend reinvestment for Tokyo Money Market Fund customers. Automated calculations and form printing reduced user workload from 8-hours to 30-minutes. (VB6 / SQL)* Maintained Japan customer statements / transaction reports system. Added table indexes to reduce processing times by 30% from 5-hours to 3-hours. (Shell scripts / C++ / SQL)* Processed and delivered 2000+ monthly statements to Client Services Operations team.