Mark Pierce Email & Phone Number

Nashville, Tennessee, United States

• Develop and execute operational strategic plans across three business units; First Payment Services, Secure Identity Systems, and B Squared.
• Direct daily activities of financial oversight, including management over P&L, operations, HR, sales, and customer service which has dramatically increased profitability by 83% in 2020 from 2019 and another 81% in.
• Plan and implement strategic projects including software/system development, product design, and overall technology strategy by working with overseas development teams to product low-cost, high quality software.
• Constantly evaluate current infrastructure and modify processes and tools to facilitate analytical decisions to optimize the generation of revenue by Partners, Independent Contractors, and Consultants, thus improving.
• Oversee relations with a distributed workforce, including vendors, contract workers, clients, and outside development partners.
• Drive the hiring, onboarding, and training of W2 and 1099 staff, increasing the average length of employment from 8 months to over five years, radically reducing employee churn.

Nashville, Tennessee, United States

- Develop, recommend and execute operational strategic plan to include mission, goals, strategy and tactics for all areas of operations toward the goal of achieving superior operational performance at the company consistent with customer service goals and a low cost structure.- Assess existing operating standards to identify opportunities for process.

Greater Nashville Area, TN

• Establish annual budgets and track KPIs helping to reduce certain fee categories by over 40% and increase profitability while still enhancing products and services.
• Supervise and direct merchant card underwriting efforts, including statement analysis and pricing, and work alongside some of the largest processing companies in the world, including FIS, Global, and FiSERV.
• Analyze merchant portfolios for profitability and recommend acquisition plan and suggest purchase price based on future projected earnings.
• Manage over 50 vendor and partner relationships, including relationship and contractual.

Nashville, Tennessee, United States

• Managed C-Suite bank relationships relating to their commercial loan portfolio.
• Conducted training workshops and implemented incentive plans tailored for each client's branch.

Bartlett, TN

Clarksville, Tennessee Area

Master Of Business Administration (M.B.A.), Business Administration And Management, General, Magna Cum Laude

Graduate Student (MBA)

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, Magna Cum Laude

Activities and Societies: -Governor’s Ambassador -First Year Experience, Peer Mentor -Sigma Phi Epsilon Fraternity President, VP of.