Mark Piggott Email & Phone Number

Managing and delivering digital life sciences projects across multi-channel marketing (MCM) campaigns and other life sciences marketing areas. Single point of contact for clients, covering financial management, monthly governance reporting, new project estimates, triage and escalations.Managing internal project resources such as medical copywriters, content strategists, editors, designers and QA.

Dublin

Accountable for end-to-end delivery of global programs and strategic projects, with management of 8 direct PM reports and 30 indirect.Managed the delivery of strategic digital projects and platform releases, from initial requirement gathering, development, through test and live environments as well as managing stakeholders throughout. Full ownership of project budget. Ensuring exceptional delivery of digital solutions, risk controlling, issues and gaining the necessary stakeholder buy-in for project success. Ensuring that delivered products and solutions fully meet the internal customer requirements.Ensuring that all projects are in full compliance with Novartis IT standards, utilising the full range of documentation from requirements gathering through to solution delivery.Main Achievements:- Managed project portfolio, consisting of up to 40 active digital projects at any one time, delivering digital solutions on enterprise CMS platforms – EpiServer and Adobe AEM- Program manager for healthcare congress streaming platform, consisting of multiple platform releases in Q1 and Q2 2017, as well as content updates to support business 5 congress video events as of June 2017 with a 2017 budget total of 6.7mil CHF- Stabilised complex and red risk strategic program in Q4 2016, delivering an industry leading new congress model, managing overall budget of 10.1mil CHF, working with senior Novartis stakeholders in addition to managing Novartis strategic development vendor with contract of 4.6mil CHF.- Manage enterprise CMS development vendor with a contract of 2.9mil CHF, across all digital projects. Weekly portfolio reviews, capacity planning, risk and escalation management, ensuring adherence to Novartis processes- Developed, implemented and maintained project financial processes, ensuring monthly billing to internal customers and accurate project financial tracking.

Manager of the Alcon Global Web Management Team, responsible for the development and support of all Alcon externally facing websites. Strategic partner to Global Digital Marketing, working with them from project inception across the full project life-cycle - providing IT leadership and support throughout.Responsible for the initial offshore team setup and process implementation in partnership with Global Digital Marketing.Management of offshore development partner, resources and budget. Managing teams up of to 38.Management and governance of over 3200 existing domain names, and new domains.

Drives web support team in delivering external facing websites for consumers and ECP’s.Works cross-functionally. Manages team members with little assistance. Provides direct and indirect supervision for projects with small to medium focus.Drives web support team in delivering external facing websites for consumers and ECP’s.• Works cross-functionally. Ability to manage team members with little assistance. Ability to resolve project related issues independently.• Provides direct and indirect supervision for projects with small to medium focus.MAJOR ACCOUNTABILITIES• Oversees development & website builds lead by experts in the Digital/Web space with cost efficiencies realized in scalable technology• Consults with local markets for the development, review and deployment of externally facing websites• Manages use of digital marketing assets• Oversees the establishment of standard site analytics and reporting• Plans and organizes the project, allocates internal and/or external resources to accomplish project tasks.• Is responsible for achieving the project objectives.• Manage quality, timeliness and cost of the deliverables.• Maintain control over the project’s status and budget.• Report project status and issues where help is needed to the Steering Committee.• Compliance to the ICE methodology and GxP where applicable.KEY PERFORMANCE INDICATORS / MEASURES OF SUCCESS

United Kingdom

Development and Support of all UK CIBA Vision externally facing websites. Various IT projects such as EDI transfers and e-commerce support.

Built and maintained over 100 sites to date ranging from simple yet effective static sites - through to advanced dynamic CMS.Providing solutions to clients also includes using open source solutions such as Wordpress, osCommerce, Joomla.Driving the business forward by developing in-house tools to further streamline the back end processes.Developed and implemented a front end website order system for website franchisee's to assist with taking website orders which is now used by all company franchisee's order process. This ensures that all orders are processed quickly and correctly while adhering to SLA's.With the IT Manager, designed and built a back-end ordering / CRM system to mange clients and orders.Skills include : HTML, XHTML, CSS, XML, PHP, Dreamweaver CS3, Photoshop CS3, Flash CS3, Firewords, Excel / Access VBA, LAMP knowledge, Google Anayltics, Google PPC, PASCAL, COBOL, Mac OS 10.xx, Windows, Ubuntu, Firefox, IE, Safari, Google Chrome.

During my time at JPMorgan I worked on a number of projects ranging from process re-engineering through to bespoke VBA solutions. I was the key contact for Bournemouth during a EMEA wide project which involved lisaing with key heads of departments thorughout Europe. I was also key support for several day to day bespoke applications critical to client delivery.

Responsible for the initial migration of CRM database to new system. General day to day maintenance of the system including backups.