Mark Piker Email & Phone Number

Nashville Metropolitan Area

• Responsible for all application and account creation for customers and co-workers• Provide technical assistance and support for incoming queries and issues related to application permissions, software, and hardware• Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution• Meet or exceed customer expectations on response quality, timeliness, and overall experience• Install and configure computer hardware, software, systems, networks, printers and scanners for new and existing users; repair and replace equipment as necessary• Ensure that all support calls are logged, resolved, or are escalated to the proper group for resolution• Responsible for desktop configurations and imaging, provide maintenance of these systems as well as network troubleshooting

Greater Nashville Area, Tn

• Provides exceptional customer service and technical expertise on inbound calls or other electronic input such as Website, CHAT or email from customers for the purpose of resolving issues with devices such as laptops, tablets, smart phones, and other consumer electronics.• Provide a value added experience with outstanding customer service to our customers while resolving issues related to their devices.• Use knowledge based system and other tools to deliver technical support solutions• Assist customers with device set up and device education• Provide customers with logical trouble shooting to resolve operation issues• Consistently exceed productivity and quality goals.• Proactively find new technology trends and solutions for knowledge base system

Bachelor Of Business Administration (B.B.A.), Computer Information Systems, 3.71

Activities and Societies: Beta Gamma Sigma Honor Society

Associate Of Arts - Aa, General Studies, 3.81

Activities and Societies: Phi Theta Kappa Honor Society