Mark P. Email & Phone Number

Alexandria, Virginia, United States

Washington D.C. Metro Area

Bowie Maryland

As a managing member of a small business, responsibilities expand beyond the day-to-day operations. In addition to client service operations, I put in place SOPs to reduce risk to staff and property. Increased web visibility through organic reviews across a range of social platforms. ( Something this industry thrives on) . I developed a commercial client base and standardized service packages for small fleet operations. Towards the end of my position, I laid the foundation for government contracting opportunities by registering with SAMs. Service comes first but as an innovator, I researched products and services that to generate sales with minimal overhead and impact on present operations. Successfully trained 25% of staff on newly implemented services, securing new channels of revenue.While holding Service Manager role at Bowie Auto Clinic, I have improved gross monthly sales by 30%.- Daily Responsibilities -Open and close businessPerform vehicle safety inspectionsCoordinated operations across three departments. Managed team of 6 technicians. Analyzed and discussed weekly/ seasonal performance to meet metrics and improve sales. Lead client advisement in a high-call volume environment.Primary point of contact meeting with clients to determine needs and develop solutions and service plans.Prepare proposals and estimates for client review. Maintained inbound and outbound communication across phone, email, yelp, text line, website, etc.Update clients on progress/ delays. Research and analyze solutions for client needs. Retain follow-up relationships with clients and warm leads for future business opportunities.Forecast seasonal sales expectations and prepare shop accordingly.Organize and maintain onsite inventory, supplies, tool needs, etc.Built relationships with suppliers for parts, tools, materials, and shop support services.Led marketing strategies. Took pictures and videos for documenting results and marketing services.

Rockville

Managed a caseload of 4 clients.Analyzed clients needs and deficiencies. Coordinate schedules to best accommodate clients needs.Created course loads/ professional skills training for disability clients. Set monthly milestones. Improved reading and writing in 75% of client base by one grade level.Independently built a network of businesses, temp agencies, and non-profit organizations. Facilitated interviews, job placement, and career opportunities.

Kensington, Md

Generated leads for organizations contact database within desired markets.Put in place and managed offshore talent to optimize database data entry tasks.Varified and imported datasets into organizations Salesforce database. Grew contact database by 70% within 2 months. Assisted with email marketing campaigns.Provide design layouts for poster material and multilingual translations.Develop landing page for affiliation between ACCO and Talia's Legacy.Produce graphic designs and design elements for printed materials, web layouts, and large-scale banners.Assisted with online store order fulfillment and administrative tasks.

Bethesda

Provided direct customer support for client requests and service needs.Built rapport with industry professionals and decision makers through outbound call campaigns. Averaged 500+ outbound calls weekly. Collaborated with offshore talent to optimize basic data entry tasks.Managed market intelligence databases relevant to corporate IT culture and trends.Locate key decision makers and IT buyers within business units and organizations.Identify leads for best sales potential and prioritize accordingly.Profiled IT structures within financial, medical, technology, and education industries. Maintained employee of the week status 25% of the time out of a team of 40 from the start of employment.Translate industry-specific information from articles, press releases, and company reports into sales intelligence.Assist with developing interviewing strategies and employee training manual.Technical writing, editing.

Annapolis, Md

Developed online social media presence.Managed social media properties.Received and edited social content.Establish relationships with online communities.Constructed graphics and written material for press kit and press releases. Designed print materials and produced cost-efficient advertising methods.Produced photographic materials for web presences.

Maryland

Covered local events within the Prince Georges County and Montgomery County areas.Wrote, edited, and delivered web articles. Completed assignments on tight deadlines.Conducted interviews for editorials and local news.Engaged and networked with local sources for newsworthy events. Produced, edited, and formatted photographic materials for AOL Patch websites.

Washington D.C. Metro Area

Developed strategies using social media channels for marketing purposes.Introduced creative/effective market strategies to improve customer growth and retention.

Dc Area

Managed project staff and shift assignment.Maintained accountability of all personnel on assignment.Distributed and collected time sheets and administered other human resource tasks.

Dc Metro Area

Produce professional quality images for clients ranging from corporations to individuals, develop advertising strategies for business, create online social network presence, draft print media layouts, construct presentations for businesses, develop tactics for social media marketing, consult clients in new media adverting strategies

Gaylord National Resort & Convention Center

Provided customer service for arriving and departing guests.Valet parking services.