● Lead the development and implementation of a new automated telephone information system to enhance patient engagement and streamline the communication process.● Conduct comprehensive requirements analysis to align the functionalities of the new automated telephone information with organizational goals and user needs.● Collaborate with IT, clinical, and administrative staff to ensure seamless integration of new technologies into existing systems, minimizing disruption, and maximizing user adoption● Successfully managed an initiative to phase out outdated survey methods and implement advanced feedback mechanisms for improved data accuracy and relevancy.● Led the implementation of a new tool to centralize patient feedback and enabling real-time insights into patient satisfaction and areas for service improvement.

● Managed daily operations of the CT team, providing expert training, coaching, and problem resolution to ensure excellence in patient care and team performance.● Managed staff schedules, equipment logistics, and utilized Kronos for timekeeping while clearly communicating departmental goals and expectations.● Conducted revenue auditing and performance evaluations, and played a key role in the recruitment and hiring process to build a high-performing team.● Performed a wide range of diagnostic procedures, including computed tomography and x-rays; monitored patient conditions, maintained stringent infection control standards, initiated IVs, and administered contrast materials.● Operated advanced medical imaging technology, including Siemens 128 slice and 64 slice CT scanners, optimizing their use for accurate diagnostics and patient throughput.

● Operated GE 64 slice and 16 slice CT scanners, maintaining high efficiency and precision in diagnostic imaging.● Conducted CT scans on a diverse patient population, ranging from pediatrics to geriatrics, adhering to strict accuracy and safety protocols.

● Operated GE 64 slice Optima CT scanner, delivering high-quality imaging services.● Offered comprehensive guidance and support to patients and staff, ensuring a smooth and efficient process throughout all stages of scan procedures.

● Operated the GE 32 slice Optima CT scanner, ensuring high-resolution imaging and operational excellence.● Delivered exceptional patient care by maintaining comfort during scans and addressing patient questions and concerns with prompt and empathetic responses.