Mark Keene

Mark Keene Email and Phone Number

Dedicated technology leader with decades of professional experience providing solutions to satisfy business needs in a variety of industries. @ Dover, OH, US
Dover, OH, US
Mark Keene's Location
Dover, Ohio, United States, United States
Mark Keene's Contact Details
About Mark Keene

I am a dedicated professional with ample, diverse experience in many aspects of IT Management.I have had the privilege of successfully performing a wide range of IT functions during my career,including system implementations, operations support, servers, networking, and mentorship.

Mark Keene's Current Company Details
No Sales Contacts Please

No Sales Contacts Please

Dedicated technology leader with decades of professional experience providing solutions to satisfy business needs in a variety of industries.
Dover, OH, US
Mark Keene Work Experience Details
  • No Sales Contacts Please
    No Sales Contacts Please
    Dover, Oh, Us
  • No Sales Contacts Please
    It Manager / Systems Administrator
    No Sales Contacts Please Jul 2023 - Present
  • Dutchman Hospitality Group, Inc.
    Director Of Information Systems
    Dutchman Hospitality Group, Inc. May 2015 - Mar 2023
    Walnut Creek, Ohio, Us
    Responsible for all aspects of technology throughout 16 units across 6 separate campuses of the enterprise. Currently managing a small team of technology professionals to meet the business needs of the company through proper support and implementation of technology.• Restructured and reimplemented key components of infrastructure, including implementing several server clusters and redundant connections, ensuring overall network stability.• Implemented new systems or provided technology support through system implementation.• Developed team members in professional skills and technical knowledge.• Mentored team members to develop their career and passion for service.• Established departmental priorities and managed progress throughout all efforts and provided enterprise-level guidance to the president and the board of directors.• Served as a member of the Executive Team to help guide the overall direction of the company and ensure that technology was aligned with overall evolving company strategy.• Developed technologies to provide for integration between and within vendor-supported software.• Evaluated and managed all purchasing related to technology.• Provided cybersecurity improvements through implementing best practices as well as providing company-wide cybersecurity awareness training.
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  • Triton Services, Inc.
    Information Systems Manager
    Triton Services, Inc. Oct 2010 - Jul 2015
    Mason, Ohio, Us
    Responsibilities include all those listed in previous position, along with higher-level functions such as the following: • Virtualized the entire datacenter into a single failover cluster based on Hyper-V with no single point of failure, built for expandability and performance. The entire system, from hardware selection to final implementation and subsequent support, is my responsibility. • Negotiate all technology vendor contracts to further reduce costs, including vendors for wireline, wireless and managed print services.• Selected, purchased, and installed company surveillance system to reduce security issues.• Define and manage all company-wide information systems policies, including acceptable use policies required for all employees to utilize technology within the company.• Built system to handle company-wide tracking of all credentials, licenses, training, and certifications to ensure that all company-wide and employee-specific credentials are maintained.• Built reverse estimate system to permit for rapid data entry and import of an estimate into our job costing software.• Built job management system which enhances productivity for project managers and estimators, including submittal generation and tracking, transmittal generation and tracking, contract and subcontract workflow and tracking, RFI tracking, job journals, and an audit trail of all changes to job records.• Built job file management system which incorporates the power of a native, familiar file system with a relational database application, providing a single interface for file management, FTP, websites, burning CDs, client systems, and filing scanned documents.• Built manpower tracking system permitting the scheduling of manpower between jobs with like labor-requirements to maintain the best-talented labor force.• Built a service time review system, which cross-references every technician's timesheets, dispatch orders, and GPS data to ensure productivity and provide client showback.
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  • Triton Services, Inc.
    Business Systems Analyst
    Triton Services, Inc. Feb 2007 - Oct 2010
    Mason, Ohio, Us
    Supported the entire company with respect to all aspects of technology, including all desktops, mobile devices, software, servers, and wired and wireless network.• Configure, support, and conduct training on usage for all multifunction devices, scanners, and wide-format printers (plotters).• Manage all technology-vendor relationships, including wireline, wireless, and managed print services. Coordinate with outside vendors for building security and phone system maintenance.• Handled all moves/adds/changes for PBX system to accommodate new hires and office relocations and managed all vendor-required changes through PBX service provider.• Restructured the entire company file system to accommodate a group-based security implementation and the principle of least privilege.• Built remote access solutions utilizing a combination of VPN connectivity, as well as third-party software to maximize productivity.• Regularly rotate backup drives to ensure off-site backup is maintained and current. Designed and implemented entire backup system, including rotation.• Perform as a technology expert in all aspects of the company, including those not traditionally delegated to IT, such as interfacing with LinkedIn for job postings and with eBay or Craigslist to sell surplus material or equipment, among other random tasks. Also includes support of third-party software and web portals.• Built company-wide HR database, which assists in tracking all information regarding employees to simplify HR tasks. System also tracks employee pictures for badging purposes, all vacation and personal time usage and accrual.• Handle all license management with software providers, such as Microsoft, Symantec, Autodesk, Maxwell, SOTI, and AEC, either directly or through resellers.• Implemented BES for successful Blackberry deployment to key personnel and all project managers. Subsequently phased out BES for SOTI-based mobile device management solution to support fleet of ~50 Androids.
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  • Keenelabs
    Owner
    Keenelabs Aug 2002 - Sep 2010
    Created KeeneLabs while attending Miami University to encompass consulting services as well as special projects of interest.• Performed computer maintenance and repair, purchasing, training, and web design, according to client needs.• Developed KeeneNav, an automotive-based navigation system utilizing voice synthesis, RS-232 NMEA GPS interface, custom mapping software, and a unique digital/analog interface.• Providing full-service web hosting to small clients.
  • Siemens It Solutions & Services
    Helpdesk Level Ii
    Siemens It Solutions & Services Mar 2006 - Nov 2007
    Munich, De
    • Excelled at role of providing user support for all relevant end-user technologies.• Nominated twice (June, 2006; August, 2006) for Rising Star Award; selected as one of 5 nominees from hundreds of eligible agents for exemplary performance and outstanding customer service.
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  • Miami University
    Supplemental Instructor
    Miami University Jan 2003 - May 2003
    Oxford, Oh, Us
    To complement my Mathematics coursework, I worked as a Supplemental Instructor for one semester, partnering with a Calculus I professor. • Designed lesson plans for use in instructing Calculus I SI sessions. • Instructed and tutored students in an independent instructional environment. • Dealt with topics from limits and derivatives through basic integrals.
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  • Powernet Global Communications
    Systems Analyst
    Powernet Global Communications Aug 1999 - Jul 2002
    Cincinnati, Ohio, Us
    Primary function was to support systems throughout the company as well as help lead the ongoing developmental efforts of the Business Applications Solutions department. Served as both contact point for departmental and external clients as well as designer for development efforts. Some Projects:Order Management• Designed PowerNet Global’s first fully functional Order Management System, including database design and application design, as well as process flow.TransUnion Automated Interface• Designed and developed every aspect independently.• Application automatically monitored for new orders and interfaced with TransUnion’s TU40 system.• Created full automation for entire credit-worthiness verification process.Online Commissions Reporting• Designed and managed development with web developers.• Enabled sales representatives to configure reporting based on specific criteria.• Eliminated the need for specialized reporting per agent.Billing System Support• Customized InfoDirections CostGuard to fit various aspects of our business needs.• Developed numerous applications for departments throughout the company.Acquisitions• Held lead or sole position for several acquisitions, contributing to massive growth and revenue increase, including: AmericaOne, USS/LDC, National Telecom Association, Sonix, Igaea, and Atlantic Telephone.• Analyzed and ensured successful acquisitions with respect to all aspects of billing, data acquisition and preparation, customer notification, rating, customization, branding, and other back-office details.Invoice Design• Designed and developed all invoices and bill presentment for new billing system.• Developed specialized usage reporting and electronic CDR delivery, including various methods of summarization for business needs of large customers and wholesalers.• Embedded lockbox OCR scanline and optical markers for various brands of mail machines.
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  • Powernet Global Communications
    Information Systems
    Powernet Global Communications Jul 1998 - Aug 1999
    Cincinnati, Ohio, Us
    Primary function, initially, was to ensure proper function of all information systems within the company. Responsibilities rapidly grew to encompass virtually every technological aspect. Responsibilities shifted to business systems analysis with the addition and growth of newly-formed IT and Business Applications Solutions departments.Some Projects:Automated Voice-Based Order Capture / Third Party Verification • Coordinated with vendors VoiceLog and Millennium, gathering specifications for DTMF customer order capture and third party verification via voice transcription. • Oversaw development of systems used and established necessary data flow components. • Handled all interdepartmental training and subsequent system enhancements.Specialized Billings • Designed and developed numerous specialized billings for large customers and wholesalers. • Included all reporting, usage summaries, invoice presentment, and data delivery as per specifications.Lockbox implementation • Developed all applications for data flow and reporting.Wholesale Support • Supported large and wholesale customers as well as large sales groups with technical issues regarding sales channels, rating, and billing.Data Flow Support • Handled carrier support for almost all technical issues. • Trained various departments to handle respective technical issues and processes.Enhanced Services Platforms Configuration/Support • Handled configuration and support of XNT’s ADS enhanced services platform. • Developed applications for provisioning from new orders and reporting usage to billing system. • Worked as project manager for subsequent transition from ADS to Synapsys’ Enhanced Services Platform.
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  • Powernet Global Communications
    Programmer
    Powernet Global Communications May 1998 - Jul 1998
    Cincinnati, Ohio, Us
    Primary function was to develop solutions to simplify processes as requested by various departments and stakeholders. Maintained, upgraded and purchased computer systems. Maintained LAN and Novell Netware server. Established company-wide email service.Some Projects:Electronic Order Submission• Designed and developed PowerNet Global's first systematic electronic order submission process.Credit-Checking Applications• Designed applications to eliminate the re-keying of orders to expedite the credit-checking process.Credit Card Data Flow• Designed applications to transfer data between billing system and bank software.
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  • Universal Computer Consulting
    Technician
    Universal Computer Consulting Jun 1996 - May 1998
    Provided residential and small business clients with consulting for computer system assembly, service, and upgrades, as well as website design and development.
  • Kd Consulting Group
    Programmer
    Kd Consulting Group Sep 1996 - May 1997
    Worked as a co-op for an independent study project while in high school. Developed as part of a four-programmer project.• Worked on Sculptor, a fourth generation, structured query language. • Developed table-driven lexical analyzer, which translated source code from one language to another. This application was mainly intended to assist KD Consulting with converting client's software from COBOL to Sculptor.

Mark Keene Skills

Networking Management Databases Customer Service Leadership Business Analysis Data Center Project Management Information Technology Process Improvement Cloud Computing Crm Telecommunications Access Computer Hardware It Management Microsoft Office Software Development Active Directory Microsoft Sql Server Sql Security Technical Support Contract Negotiation Database Administration Training Windows Document Management Disaster Recovery It Operations Negotiation System Administration Troubleshooting Network Administration Programming Vendor Management Wireless Database Design Html Hyper V Microsoft Technologies Mobile Devices Software Documentation Systems Analysis Software Engineering Windows Server Network Design Requirements Analysis Server Administration Virtualization

Mark Keene Education Details

  • Franklin University
    Franklin University
    Computer Science
  • Kent State University
    Kent State University
    Information Technology
  • Kent State University
    Kent State University
    Information Technology
  • Miami University
    Miami University
  • Lakota High School
    Lakota High School
    High School Diploma With Honors

Frequently Asked Questions about Mark Keene

What company does Mark Keene work for?

Mark Keene works for No Sales Contacts Please

What is Mark Keene's role at the current company?

Mark Keene's current role is Dedicated technology leader with decades of professional experience providing solutions to satisfy business needs in a variety of industries..

What is Mark Keene's email address?

Mark Keene's email address is ma****@****ity.com

What schools did Mark Keene attend?

Mark Keene attended Franklin University, Kent State University, Kent State University, Miami University, Lakota High School.

What are some of Mark Keene's interests?

Mark Keene has interest in Family, Children, Geocaching, Electronics, Technology, Environment, Science Fiction, Human Rights, Animal Welfare.

What skills is Mark Keene known for?

Mark Keene has skills like Networking, Management, Databases, Customer Service, Leadership, Business Analysis, Data Center, Project Management, Information Technology, Process Improvement, Cloud Computing, Crm.

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