We help organizations improve human experiences for their employees, constituents, and customers to drive engagement and increase performance. Our team use an innovative approach that combines human-centered design, training, and organizational change management principles to improve adoption of solutions that leverage the Microsoft Platform and OpenAI.We deliver efficiency, alignment, and transparency in all our engagements by placing incentives on working more effectively instead of… Show more We help organizations improve human experiences for their employees, constituents, and customers to drive engagement and increase performance. Our team use an innovative approach that combines human-centered design, training, and organizational change management principles to improve adoption of solutions that leverage the Microsoft Platform and OpenAI.We deliver efficiency, alignment, and transparency in all our engagements by placing incentives on working more effectively instead of just billing hours. This leads to a superior work product, better adoption, and increased velocity to the realization of value of the solutions we help you enhance or implement.Our team makes it easier to incrementally deliver value and outcomes with the following services.Consulting Services• Human Centered Design• Employee Experience• Organizational Change Management• Training and Reskilling • Business Process and Prompt Design• Business Case for Change and Adoption Management• Responsible AI StandardsMicrosoft Platform and OpenAI Augmentation• Microsoft Viva Suite• Microsoft CoPilot• Azure OpenAI Service• Power Automate and RPA• Power BI and Fabric• Power Apps and D365 for Service• Data Security and Governance Show less

Helping individuals and purpose-driven teams harness their full potential.

● Envisioned and formed an Organization Change Management practice and grew to 23 FTEs and over $4MM in annual revenue with 35% gross margin in 2.5 years.● Formed a Business Advisory practice and grew it to 16 FTEs and $3MM in revenue in the first 10 months.● Developed practice strategies, operating systems, and consulting roles.● Selected, onboarded, and coached all 39 team members.

● Created a Launch program to hire and develop early career professionals into Microsoft Dynamics CE, FO, Power Platform, and Azure Consultants. ● 77 total team members selected, trained, and integrated into practices. ● 93% annualized employee retention as of February 2023.

Customer Effective has been acquired by Hitachi Solutions America. I continue to provide business process and software automation counsel to my clients as part of the premier business solutions provider.