- Oversee Daily Operations: Ensure the smooth running of the office, managing schedules, and workflows.- Supervise staff manager, shift leads and caregivers.- Coordinate and manage schedules with staff manager for caregivers, ensuring all shifts arecovered.- Maintain accurate and confidential client and employee records.- Billing and Invoicing: Oversee the billing process, ensuring timely and accurate invoicing for servicesrendered.- Handle client inquiries, concerns, and feedback promptly and professionally.- Order and manage office supplies and caregiving equipment as needed.- Policy Implementation: Develop, implement, and enforce office policies and procedures.- Office Maintenance: Ensure the office environment is clean, organized, and functional.- Recruitment: Assist in onboarding new employees and maintaining compliance standards in accordance with California Department of Social Services standard for Home Care Aides (HCAs)- Employee Relations: Address and resolve employee issues and conflicts.- Performance Management: Assist with performance reviews and provide feedback toagency owner during quarterly evaluations.- Training and Development: Monthly orientation, assistance to staff manager for annual training.- Client Intake: Manage the client intake process, including sending contracts and collecting forms ofpayment. Assuring an easy and efficient onboarding experience.- Marketing Strategies: Develop and implement marketing strategies to attract new clients.- Community Outreach: Build relationships with community organizations and potential referral sources.- Promotional Materials: Create and distribute promotional materials, such as brochures and newsletters.- Confidentiality: Ensure all client and employee information is kept confidential and secure.- Ethical Standards: Promote and uphold high ethical standards within the agency.

Partnered with executive leadership to develop and execute strategic plans, operational goals, and performance metrics to drive customer loyalty.Built a passionate team spirit, fostering positive relationships and promoting a strong work ethic.Implemented mentoring and development opportunities to continuously enhance team and individual capabilities.Managed performance through effective monitoring of defined metrics and provided coaching to ensure expectations were met.Emphasized timely, friendly, and professional customer service as a top priority, identifying initiatives to improve response times and quality.Established performance benchmarks and participated in best practice sharing teams to drive continuous improvement.Aligned business priorities and captured performance metrics for processes, tracking key metrics at the department level.Led multidisciplinary quality and service improvement teams.Ensured financial performance through profit and loss management, sales initiatives, and loss prevention measures.Leveraged continuous improvement activities to enhance departmental training programs.

Contributed to company goals by generating and maintaining production expectations, and fulfillment. Trained in company and OSHA standards to oversee and maintain safety in key work areas. Assisted in writing new SOP for several key safety concerns.Improved policies and practices relating to specific jobs to promote safety and reliable results.Maintained inventory levels and controlsTrained new employees on policy and procedure for individual jobs.Overhead crane and tow motor certified.

Responsible for management of the entire office, including: client intake, scheduling of appointments, management of all incoming and outgoing documents, supply ordering, service provider contract and maintenance, and client contact.Maintained accounts payable and receivable, including all aspects of client billing, account documentation, and escrow.Tripled practice income by updating billing practices, requiring clients to have money in escrow at all times, and accepting new forms of payment including PayPal and credit cards.Attended and participated in various court hearings and client meetings.

Responsible for the complete profit and loss for assigned market. Reported directly to the Vice President of Stores. Managed staff of 8 stores including 24 salaried managers and more than 80 hourly employees.Recognized for lowest shrink in company and best new store performance. Developed new chain-wide policies and procedures regarding banking, loss prevention, and staffing.Attracted, developed, and retained top talent for all area stores by creating a positive, supportive, results-based work environment.Responded favorably and quickly to all business opportunities identified through sales reports, profit and loss statements, turnover reports, store visit reports, audits, and guest service dataEmpowered store teams to act quickly and creatively to resolve guest issues.Monitored stores’ appearance and ensured all company standards were maintained.Wrote and developed Policy and Procedure, and Employee Handbook.